Membership_Faqs_draft - IICT- International Institute for Complementary Therapists

Membership Questions

How do I become a member of IICT?

Until we roll out our new CRM to our international members there are two pathways to membership.

For practitioners within Australia:
Step 1 – Select the appropriate membership level for your needs.
You can join as a student or qualified professional therapist. View pricing and compare memberships here.
Step 2 – Fill out the application form, attach your qualifications,
Step 3 – Select your level of insurance and submit.
Step 4 – IICT will review your application to verify your qualifications.
Step 5 – Once your qualifications have been verified, we will approve your membership and send a confirmation email. If we have any questions about your qualifications, we will contact you directly.
Step 6 – Please make sure you’ve whitelisted our support@myiict.com with your email provider. See this guide

For practitioners outside Australia:
Step 1- You can join as a student or qualified professional therapist. Fill out the application form, attach your qualifications and click submit. IICT will review your application to verify your qualifications, ensuring everything checks out and training requirements are met.

View pricing, and compare memberships, here.

Step 2 – Gain access to insurance at our discounted rate.
Once your membership is approved, you can choose to get insurance through our regional insurance partner. This gives you access our member-exclusive reduced insurance rates. IICT membership also gives you instant approval for modalities that are already approved with our insurer partners, so you get the right cover, for the best price.

In order to maintain IICT Membership, each new member is required to have taken out appropriate Insurance within 3 months of joining the IICT.

View our insurance partners pricing guideline here.

Step 3 – Please make sure you’ve whitelisted our support@myiict.com with your email provider. See this guide

Which membership should I choose?

You can choose the one that best suits your needs:

Student memberships.
– Student membership is for individuals currently enrolled in training and not yet qualified in any modalities to practice. Please keep in mind this membership only allows for two modalities

Full, Executive and Premier Membership are for qualified therapists who practice at least one modality.

Please click here for our membership comparison page.

How long does it take for my IICT Membership and BMS Insurance to be approved?

In most cases, your IICT Membership will be approved within 3-5 business days, provided qualifications are received at the time of application. Once you have been approved for IICT membership, we will send you a confirmation email with your membership number. Please be sure to check your junk folder if it seems you have not received any emails from IICT. Make sure you’ve whitelisted our support@myiict.com email address with your email provider. See this guide to do so yourself.

Insurance turnaround times do vary from region to region, in most cases, you’ll have a cover note in place within 48 hours of purchase.

What if my payment is unsuccessful?

If your payment has been unsuccessful, IICT will contact you to provide guidance on attempting the payment again.

For our Australian members: In the new member portal it is very easy to update your payment details. Login to the member area and click on “My Membership” and select “details” where you can click on ‘Update payment details”.
For our international members, Until we roll out the new member portal for our international members, if you need to update your payment details, please notify us here

If you need to update your payment details, please notify us here.

Am I required to do Continued Education or have a First Aid Certificate in order to retain my IICT membership?

No, it is not a requirement to do continued education in your fields of study in order to retain your IICT Membership. Although we will always recommend you do up-skill and keep up to date with the latest practices, we do not enforce continued education and training. We grant membership based on your existing qualifications, provided your existing qualifications meet our training requirements, your membership status will be retained.

We do not require a current First Aid Certificate to become a member.

Do you provide membership to practitioners of online therapies?

As a result of the CV19 Pandemic there have been changes to a lot of modalities with the adoption of telehealth. It is worth checking with your insurance provider to find out if there is a change to your own policy to be certain. As a rule of thumb, in most cases we do. If you want to confirm your modality, please contact us here, or send an email to us using support@myiict.com

I have gained qualifications in Natural Therapies outside of Australia, can I still join IICT?

Yes, we accept practitioners and therapists who have gained qualifications internationally, provided their certification and training meets our criteria and internationally recognised standards. The IICT also recognises ITEC qualifications for a variety of modalities from overseas practitioners.

For international qualification: If you submit international qualifications in a language other than English, you will need to have these officially translated and witnessed by a JP to officially confirm the documents. Provided the qualification meets our standards for the modality, we will be happy to provide you with professional affiliation.

If both myself and my business partner practice Massage together, are we required to take out separate IICT Membership?

Yes, separate IICT Membership is required for each individual practitioner.

What is the difference between membership and insurance?

Your IICT membership offers you:
– International credibility and professional recognition.
– Access to an extensive community of natural therapists
– Access to the IICT Market place
– A one-stop shop for all your qualifications with no need for ongoing mandatory continuing education requirements.
– Our collective buying power to get you the best available insurance offering for your natural therapy business.

IICT exclusive insurance:
Insurance is purchased separately from membership. IICT membership allows you access to our best available discounted insurance from our regional insurance partners. In Australia; the modalities IICT approve, BMS insurance will cover.

Renewal Questions

Will IICT notify me when my Renewal is due?

Yes, we will send you a renewal reminder two weeks before your renewal is due.

How do I renew my IICT membership?

If you have an Auto-Renewal Membership plan, your membership will renew automatically each year.

If you were previously on a non-Auto-Renewal Membership plan you will be able to login to your member portal and renew at any time. Beyond that point we are no longer offering non-auto renewals. You can cancel your membership at any time through our new member portal.

If your membership has expired or you need to update your payment details, you can log in to the Member Portal and renew your membership by following the simple steps in the ‘My Membership” menu. Just click Renew Membership and follow the steps.

If you have any issues, please call us on +612 5626 7777, email support@myiict.com or go here to leave us your question.

Your insurance renewal is separate from your IICT membership renewal. If your Insurance policy in Australia is held with our partner BMS you can renew your insurance in the member portal. Please refer to “How do I renew my insurance” for this information.

If you need help with your renewal, please call us on +612 5626 7777, email support@myiict.com or go here to leave us your question.

How do I check if my membership has already been paid?

Login to your members dashboard here, enter your username and password then select ‘My membership’ then details.

What is an Auto Renewal Plan?

When you apply for membership, you register for IICT’s automated 365-day recurring billing system. This means your membership is valid for a full 365 days from the date of registering with IICT and payment will automatically be deducted from your nominated payment method each year on the same date. You will receive a reminder 2 weeks prior to the automatic deduction.

An Auto Renewal Plan ensures your membership does not lapse, guaranteeing continued access our members-exclusive insurance rates with our recommended insurance broker.

You can cancel your membership at any time. We are no longer offering a non-auto renewal membership. It caused more headaches than it fixed for our members who after cancelling the auto-renewal and then forgot to renew it when the time came. You will get a reminder two weeks before your membership payment is due to be paid, if at this time your situation has changed, you can cancel your membership at any time.

How do I know if I have an Auto Renewal plan?

When we migrated to our new member portal any members that were on a non-auto renewal plan will be reminded to renew. After that point they will be on an auto-renewal plan. Please contact us here with your request and we can advise you of your current billing arrangements.

How do I change my payment back to Auto Renewal billing?

When we migrated to our new member portal any members that were on a non-auto renewal plan will be reminded to renew. After that point they will be on an auto-renewal plan. Please contact us here with your request and we can advise you of your current billing arrangements.

How can I cancel my membership?

You can cancel your membership at any time. Login to your member portal, go to ‘My Membership’ menu, click Details and right beside ‘Renew Membership’ you can click Cancel Membership. It’s that easy.

If you have any questions about this, If you need help with your renewal, please call us on +612 5626 7777, email support@myiict.com or go here to leave us your question.

Please note you will need to contact your insurance company separately to cancel your policy.

Membership Details, Personal Details and Updating Information Questions

How do I log into the Members Area?

Click here to be taken to your Members Area log in page. Once on this page, enter your user email and password.

If this is your first-time logging into our new member portal you will be asked to set a new password that meets a higher security standard. It will need to contain 1 special character, 1 number and 1 upper case letter. We are doing this to ensure your data is as secure as possible.

How do I reset my password? And what if I have forgotten the email I use to log in?

To reset your password click here to be taken to the Members Area log in page. Once there fill in your email address then click on the “forgot password/username” icon and you will be sent an email to reset your password.

Please make sure you’ve whitelisted our support@myiict.com with your email provider. See this guide

If you are still having difficulty, check your Junk Mail folder to see if your password reset was sent there, otherwise please call us on +612 5626 7777, email support@myiict.com or go here to leave us your question.

If you have forgotten the email you use to log in please call us on +612 5626 7777, email support@myiict.com or go here to leave us your question.

Where can I find my membership number?

Once your membership is approved, you will receive a confirmation email from IICT, which includes your membership number.

This number will also be listed on your membership certificate and in your Members Dashboard. You can log in to your dashboard here.

Where can I view my membership status and download my membership certificate, invoices, member benefits and IICT logos?

You can view your membership status and download your membership certificate as well as your invoices, member benefits and IICT logos within your your Members Dashboard. You can log in to your dashboard here.

How can I update my personal contact details including address and other personal information?

Log in to your member area here and you can update your personal details in the “My Profile” section.

How do I update my credit card details and billing details?

For PayPal, please login to your PayPal account to change payment details there. For credit card details, contact us here and we will help you update your payment details.

What if I relocate or work in multiple areas?

Provided that we offer membership in your new country of residence, we can arrange a transfer of your membership. IICT may require you to set up new payment and account details. In addition to your membership, you will need to cancel your insurance policy and take out a new policy in your new country of residence.

We’re happy to guide you through the process contact us here.

Modality and Approved Training Provider Questions

How do I add a new qualification (modality) to my membership? And, is this free?

Adding new qualification (modality) is free. You can add multiple modalities at no extra cost at any stage, provided you have an active membership and that the modalities are recognised by IICT.

Log in to your Members Area and select the ‘Upload Qualifications’ button. Here you can attach and upload any new qualifications to your membership.

Alternatively, email a high-quality copy of your qualifications (less than 1.5mb) directly to support@myiict.com and tell us which modalities you would like to add.

We will review your qualifications and if approved, add these to your membership record confirming this via email within 21 days or we will ask for more information.

How would I know if the qualification (modality) I submitted to be added to my membership has been successfully added?

Once we have received your request for additional modality/s to be added to your membership we will email you with a confirmation or a request for further information.

Please allow up to 21 days for approvals, and be sure to check your junk folder if you haven’t received anything from IICT. If you’re still not sure after this time contact us here.

Where can I find a list of IICT Approved Training Providers?

Search our listing here.

How can I become an IICT Approved Training Provider?

Becoming an IICT Approved Training Provider is a fantastic way to boost your credibility as a trainer or school.

For more information and how to apply click here.

When will I hear the result of my Modality and/or Approved Training Provider application?

We are currently responding to Modality and/or Approved Training Provider applications as soon as possible.

What training and qualifications does IICT approve?

We now approve over 1,300 complementary therapies. See the full list of Approved Modalities here. Training requirements vary depending on the specific modality. We generally do not acknowledge courses which lack the necessary level or length of training. However, we do offer a diverse number of natural therapies as well as recognising numerous international qualifications. The IICT also welcomes training providers who offer correspondence and distance education courses in natural therapies.

What if my modality is not listed on your site, and what steps can I take to get my modality listed?

If you know of a modality that is not on our list or you are the founder and have pioneered a new modality, you may request to have this approved by the IICT for membership and insurance purposes. Fill out the New Modality Application form under the Approved Modalities menu to apply. Existing Executive Members can apply for a new modality free of charge. If you are not a Member there is a fee, for details click here.

Insurance Questions

What is the difference between membership and insurance?

Your IICT membership offers you:
– International credibility and professional recognition;
– Access to an extensive community of natural therapists;,
– A one stop shop for all of your qualifications with no need for ongoing mandatory continuing education requirements;
– Collective buying power to get you the best available insurance offering for your natural therapy business.

IICT exclusive insurance:
Your insurance is purchased separately from our membership. Our membership provides you access to our best available discounted insurance from our insurance partners BMS. Whichever modalities we approve you for a guaranteed to be approved for BMS Insurance.

Is IICT an Insurer or Insurance Broker?

IICT a professional membership organisation, not an insurer or insurance broker . IICT reviews your qualification and provides its members with our membership benefits, found here.

Although your membership can provide you with a discount to the best available insurance and approval from our insurance partner, it is purchased separately and specific cover related enquiries or claims are handled by the insurer, BMS.

What does the BMS insurance policy cover?

As an IICT member, you have access to discounted Combined Medical Malpractice Professional Indemnity and Public Liability insurance with BMS. This insurance will provide:

– $20 Million in cover for Professional Indemnity per member
– $20 Million in cover for Public & Products Liability per member
– Unlimited Retroactive cover
– Run-off cover

Contact BMS for more information on 1800 290 981 or iict@bmsgroup.com or click here for more information.

How much does it cost for annual insurance?

Insurance pricing varies from state to state, click here to view BMS’ competitive rates specifically for IICT members.

Do you offer memberships without insurance?

Yes, however, you must obtain insurance within 3 months of joining IICT or have insurance before joining. Check out our partner BMS’ insurance policies by clicking here. If you already have insurance when you become a member of IICT you do not need to take out additional insurance.

How do I find out if my insurance has expired or is still valid?

Please contact your insurance provider directly to obtain your policy details.

How do I get my certificate of currency?

You can access your certificate of currency (COC) by contacting your insurance provider who will be able to supply you with a copy of your COC policy wording

How can I get a tax invoice for my membership payment?

Log into your members dashboard by clicking here enter your username and password then select ‘My Membership + Invoice’ to access your current membership invoice.

How can I get a tax invoice for my insurance payment?

If you purchased your insurance with BMS through the IICT website then we will email you a copy of your tax invoice. If you would like another copy contact our friendly team by clicking here and we send you another one. If you purchased your insurance another way you will need to contact the insurance provider directly.

In my business I work with another practitioner, can we receive a better rate once we are IICT Members when it comes to insurance?

Yes, our Insurance partner can tailor a quote to meet your insurance needs. Whether you have one or a number of practitioners working under your business, (provided they are all IICT Members) a group and/or combined policy can be provided. If you are insured with somebody else you will have to check with them.

How do I renew my Insurance?

If you have taken out insurance with our insurance partner, you will be sent a link to renew your insurance when your IICT membership is renewed. If you have insurance with another provider, please contact them to renew your insurance.

Referral Program

How does the Referral program work?

You earn on-going commission for every member you refer! To find out more and generate your unique referral link, click here.

I would like to refer IICT to fellow therapists or graduates of my approved training, how do I join your partner program?

We have hundreds of members who refer IICT, it’s easy to join, just click here to get your partner program link.

Questions About IICT

Is IICT an Association?

No, IICT is truly unique. Unlike Associations that tend to cater to specific modalities, IICT represents the world’s largest list of recognised natural therapy modalities. IICT recognises your existing qualifications so you do not have to undergo expensive continued education requirements. There are no CPD point requirements and no need to re-train in order to keep your membership current. We also recognise international qualifications as well as many online education and distance education courses. Please note that all courses and qualifications must meet our training requirements.

Is IICT government approved?

IICT is not government affiliated, as the government does not regulate the complementary therapy industry. As with many Associations in this industry, we are self-regulated and stipulate the minimum training requirements for each modality represented by IICT.

Can IICT members obtain a TGA (Therapeutic Goods Administration) number for dispensary of medicines and remedies?

No, IICT is not registered with the TGA and therefore are unable to access this benefit to members.

Does IICT offer its members provider numbers for Private Health Fund rebates?

No, in order to keep our membership fees at the lowest possible price, IICT does not offer provider numbers directly to members. Because IICT is not an Association, we fall outside the necessary requirements to grant health fund provider status. Many people are unaware that private health funds only provide rebates to a handful of modalities, so in many cases, your modality would not be eligible for health fund provider status. If you do find that you require provider number status, then we recommend you select a specialist association for your chosen natural therapy. The Australia Government announced that from April 1st 2019, health fund rebates will no longer apply for the following modalities: Alexander technique, aromatherapy, Bowen therapy, Buteyko, Feldenkrais, herbalism, homeopathy, iridology, kinesiology, naturopathy, Pilates, reflexology, Rolfing, shiatsu, tai chi, and yoga. IICT welcomes and offers membership to members of existing associations, please contact us here if you have additional enquiries.

What countries does IICT offer membership?

IICT offers membership and access to insurance in 27 countries worldwide. UK and Europe: United Kingdom, Ireland, Germany, France, Spain, Portugal, Denmark, Gibraltar, Liechtenstein, Iceland, Belgium, Luxembourg, Greece, Latvia, Sweden, Channel Islands, Norway, Estonia, Austria, Malta, Isle of Man, Netherlands. Oceania: Australia, New Zealand. North America, United States, Canada, Africa, South Africa.

I do not see my country of residence on the Approved List. Am I eligible for membership and insurance?

IICT is working to make membership available in as many countries as possible. If your country is not one of the 27 listed, you are unable to get membership at this stage but this may change in the future.

Email: support@myiict.com
Phone: 1300 653 981

Email: support@myiict.com
Phone: 1300 653 981

Office: 3/84 Centennial Circuit, Byron Bay 2481 NSW, Australia
Postal: PO Box 733 Byron Bay NSW 2481 AUSTRALIA
Office Hours: East Coast (NSW): 9:30am to 5pm – Monday to Friday.

If your question is related to Insurance matters, please contact BMS Customer Support on: 1800 209 981 or for Insurance FAQ’s Click here