Membership 1300 653 981

Insurance 1800 290 981

Membership FAQ

Email: support@myiict.com
Phone: 1300 653 981

Office: 3/84 Centennial Circuit, Byron Bay 2481 NSW, Australia
Postal: PO Box 733 Byron Bay NSW 2481 AUSTRALIA
Office Hours: East Coast (NSW): 9:30am to 5pm – Monday to Friday.

If your question is related to Insurance matters, please contact BMS Customer Support on: 1800 209 981 or for Insurance FAQ’s Click here

How do I become a member of IICT?

Step 1. Select a membership level that suits your needs.
You can join as a student or qualified professional therapist. Just fill out the application form, attach your qualifications and click submit. IICT will then review your application to verify your qualifications, ensuring everything checks out and training requirements are met.
View pricing and compare memberships here.

Step 2. Get Insurance.
Once IICT approves your membership we will email you confirmation so you can access our members special insurance rates, saving you hundreds. Your IICT membership gives you instant approval with our insurers so you get the right cover for the right price.
In order to maintain IICT Membership each new member is required to have taken out Practitioner Insurance within 3 months of joining the IICT.
View our insurance pricing guideline here.

How long does it take for my IICT Membership and Insurance to be approved?

In most cases your IICT Membership will be approved within 3-5 business days, providing qualifications are received the same day. This time estimate may vary depending on the amount of applications received. Once you have been approved for IICT membership, we will send you a confirmation email with your membership number.

Insurance turnaround times do vary, but in most cases you’ll have a cover note in place the same day you apply.

Does the IICT offer its members provider numbers for Private Health Fund rebates?

In order to keep our membership fees at the lowest possible price, IICT does not offer provider numbers directly to members.
Because IICT is not an Association, we fall outside the necessary requirements to grant health fund provider status.Many people are unaware that private health funds only provide rebates to a handful of modalities, so in many cases, your modality would not be eligible for health fund provider status. If you do find that you require provider number status, then we recommend you select a specialist association for your chosen natural therapy. The Australian Government announced that from April 1st 2019 that health fund rebates will no longer apply for the following modalities: Alexander technique, aromatherapy, Bowen therapy, Buteyko, Feldenkrais, herbalism, homeopathy, iridology, kinesiology, naturopathy, Pilates, reflexology, Rolfing, shiatsu, tai chi, and yoga. IICT welcomes and offers membership to members of existing associations, please contact us if you have additional enquiries.

Am I required to have a First Aid Certificate and do Continued Education in order to retain my IICT membership?

A current First Aid Certificate is not required to become a member. It is also not a requirement to do continued education in your fields of study in order to retain your IICT Membership. Although we recommend you do up-skill and keep up to date with the latest practices we do not enforce continued education and training. We grant membership on the basis of your existing qualifications, so provided your existing qualifications meet our training requirements your membership status will be retained.

How do I opt in/out of an Auto-Renewal Plan?

When you apply for membership, you register for IICT’s automated 365-day recurring billing system. This means your membership is valid for a full 365 days from the date of registering with IICT and payment will automatically be deducted from your nominated payment method each year on the same date. You will receive a reminder 2 weeks prior to the automatic deduction.

With an Auto Renewal Plan you save 10% on your future membership fees and it ensures your membership does not lapse, guaranteeing you continue to access our members discounted insurance rates with our recommended insurance brokers.

How do I renew my membership?

If you have an Auto-Renewal Membership plan, your membership will renew automatically each year.
If you have a NON Auto-Renewal Membership plan, if your membership has expired or you need to update your payment details, you can log in to the Members Area and renew your membership by following the prompts on screen.

If you need help with your renewal, simply contact our support team at: support@myiict.com

Please note that you will only be able to renew your policy after your current membership expires. There is a two-week grace period after you membership expires in which you can make payment and your membership will still remain active.

P.S Your Insurance policy is separate from your IICT membership. Therefore, if you need to renew your insurance policy, please contact your insurance broker who you took out your policy with and they will be able to assist you. IICT holds no insurance details of members on file and we are unable to give you advice on your insurance needs.

What is an Auto Renewal Plan?

When you apply for membership, you register for IICT’s automated 365-day recurring billing system. This means your membership is valid for a full 365 days from the date of registering with IICT and payment will automatically be deducted from your nominated payment method each year on the same date. You will receive a reminder 1 month, 2 weeks and again 2 days prior to the automatic deduction.

With an Auto Renewal Plan you save 10% on your future membership fees and it ensures your membership does not lapse, guaranteeing you continue to access our members discounted insurance rates with our recommended insurance brokers.

How do I change my payment to recurring billing?

At the time of your membership renewal log into your members dashboard by clicking here: enter your username (the email you registered with) and password then select ‘Renew Membership’ icon and select the recurring billing option. Please note you are not able to renew your membership until your existing membership has reached its renewal date.

How do I know if I have an auto recurring plan?

Please contact us with your request and we can advise you of your current billing arrangements.

How do I check if my membership has already been paid?

Simply log into your members dashboard by clicking here: enter your username (the email you registered with) and password then select ‘My membership + Invoice’ to confirm your current membership details.

Where can I find my membership number?

Once your membership is approved, you will receive a confirmation email from IICT, which includes your membership number. This number will also be listed on your membership certificate.

Where can I view my membership status and download my membership certificate, invoices, member benefits and IICT logos?

Download invoices, IICT logos and your international membership certificate in our Members Area.

Your membership number is displayed on your IICT membership certificate in the lower right hand side.

How do I log into the Members Area?

Simply log in to our Members area and enter your email address and password. Once you are in the Members Area you will be able to access all the features associated with your membership level.

Where can I download IICT logos?

Simply log into your members dashboard by clicking here: enter your username (the email you registered with) and password then select ‘Members Downloads’ to access IICT logos and professional seals.

Where can I get a copy of my membership certificate?

Simply log into your members dashboard by clicking here: enter your username (the email you registered with) and password then select ‘My Certificate’ to access your current membership certificate.

How do I reset my password?

If you are unable to log in, or have forgotten your password, either:
· Go to the Members Area log in page, click on the “forgot password/username” icon and you will be sent an email to reset your password.
· Email support@myiict.com if you require further assistance.

Do you provide membership to practitioners of online therapies?
A Once we have received your request for additional modality/s to be added to your membership we will email you with a confirmation or a request for further information. Please allow up to 21 days for approvals, if you’re still not sure after this time then get in touch with our friendly team by clicking here
How do I add new qualifications (modality) to my membership? And, is this FREE?

Adding additional qualifications is FREE. You can add multiple modalities at no extra cost at any stage, provided you have an active membership and that the modalities are recognised by IICT.
To do this, log in to the Members Area and select the ‘Upload Qualifications’ button. Here you can attach and upload any new qualifications to your membership. Alternatively, email a high-quality copy of your qualifications directly to support@myiict.com. IICT will then review your qualifications and if approved, add these to your membership record. Please ensure attachments are less than 1.5MB

Please note:
– Processing Time: Reviewing and updating your qualifications may take between 5-7 business days, or longer, depending on the volume of requests received.
– Change of name: If your qualification is in a name that differs to the one you originally applied with, you will need to provide IICT with a formal document showing your change of name.
– International Qualifications: If you submit international qualifications in a language other than English you will need to have these officially translated. Provided the qualification/s meets our standards for membership we will be happy to provide you with professional affiliation.

How would I know if the modality I submitted to be added to my membership has been successfully added?

Once we have received your request for additional modality/s to be added to your membership we will email you with a confirmation or a request for further information. Please allow up to 21 days for approvals, if you’re still not sure after this time then get in touch with our friendly team by clicking here

Will IICT notify me when my Renewal is due?

If you are on an Auto-Renewal Membership Plan, you will be emailed 2 weeks prior to your renewal, advising you that your nominated credit card or Paypal account will be debited. If you do not wish to renew your membership you can cancel anytime by contacting IICT at: support@myiict.com

What is the difference between membership and insurance?

Your IICT membership offers you international credibility, access to an extensive community of natural therapists and great discounts on insurance. Your insurance policy is issued by one of our affiliate insurance brokers and therefore is a separate process and fee. Your insurance policy functions to protect you from risks and financial losses related to your natural therapy business.

Which membership should I choose?

IICT offers 3 different membership levels. You can choose the one that best suits your needs:
· Student membership is for individuals currently enrolled in training and not yet qualified to practice.
· Full and Executive Memberships are for qualified therapists. Full membership gives you additional member benefits and includes a free listing on our members directory.
· Executive Membership offers you business support and access to our premium-training partners so that you can take your natural therapy business to the next level!

All 3 membership levels offer access to discounted insurance packages provided by our affiliated brokers AON. View pricing and compare benefits here

Is IICT an Insurer or Insurance Broker?

Many members assume IICT provides insurance or that we are a broker for insurers, however IICT is a professional membership body that offers membership to thousands of natural therapy practitioners worldwide.

Thus, obtaining Membership and insurance is a two-step process. IICT’s purpose is to approve your qualifications, offer you international credibility and provide access to some of the world’s best insurance packages, so you’ll get the right cover at the best price for all your modalities.

Is IICT an Association?

IICT is truly unique. Unlike Associations that tend to cater to specific modalities, IICT represents the world’s largest list of recognised natural therapy modalities. IICT recognises your existing qualifications so you don’t have to undergo expensive continued education requirements. There are no CPD point requirements and no need to re-train in order to keep your membership current. We also recognise international qualifications as well as many online education and distant education courses.*
* All courses must meet our training requirements.

Is IICT is government approved?

IICT is not government affiliated, as the government does not regulate the complementary therapy industry. As with many Associations in this industry, we are self-regulated and stipulate the minimum training requirements for each modality represented by IICT.

Can IICT members obtain a TGA (Therapeutic Goods Administration) number for dispensary of medicines and remedies?

No, IICT is not registered with the TGA and therefore are unable to access this benefit to members.

What if my payment is unsuccessful?

If your payment has been unsuccessful, IICT will contact you requesting you try again.

If you need to update your payment details, please notify the team: support@myiict.com.au Accepted payment types: Credit or debit card, Paypal.

I want to update my credit card details and billing details.

Just contact our friendly team by clicking here and we will get back to you and update your payment details.

How can I update my personal contact details?

Log in to the Members Area, select the Icon ‘My Profile’ and update your personal details including contact, email, business name, address etc.

How can I update my address and personal information?

Simply log into your members dashboard by clicking here: enter your username (the email you registered with) and password then select ‘My Profile’ to view and update your personal details.

I am no longer requiring membership. How can I cancel my plan?

Email the team at support@myiict.com to request cancellation of your membership. Please note you will need to contact your insurance company separately to cancel your policy.
To ensure your cancellation request is processed before your next automatic renewal payment is due, please email us at least 2 weeks in advance so we can ensure your request is processed.

Where can I find a list of IICT Approved Recognised Providers?
How can I become an IICT Recognised Training Provider?

Becoming an IICT Recognised Training Provider is a fantastic way to boost your credibility as a trainer or school.
For more information and how to apply click here.

When will I hear the result of my Modality and/or Training Provider application?
If you have already applied, you will hear from us as soon as possible. This can take up to several weeks.
Currently, we do not accept any new applications until we have reviewed and simplified the process for your convenience.
I submitted my New Modality or Approved Training Provider application to be added to the IICT Approved Modalities list, but have not received any feedback yet.

On receiving your submission IICT’s Approved Training Provider and Modality committee will review your application for Training Provider status or modality recognition quarterly. Within 14 days of receipt of your application, IICT will e-mail you to confirm if it is complete or if we require further information. Based on your application date, you will be informed of the result via e-mail based on the timetable on our New Modality Application page here and Approved Training Provider Application here

What training and qualifications does IICT approve?

The IICT now approve over 1,300 complementary therapies. See the full list of Approved Modalities here. Training requirements vary depending on the specific modality. We generally do not acknowledge courses which lack the necessary level or length of training. However, we do offer a diverse number of natural therapies as well as recognising numerous international qualifications. The IICT also welcomes training providers who offer correspondence and distance education courses in natural therapies.

What if my modality is not listed on your site, and what steps can I take to get my modality listed?

If you know of a modality that is not on our list or you are the founder and have pioneered a new modality, you may request to have this approved by the IICT for membership and insurance purposes. Fill out the New Modality Application form under the Approved Modalities menu to apply. Existing Executive Members can apply for a New Modality Free of Charge. If you are not an Executive Member there is a fee, for details click here: New Modality Application form. To become an Executive Member,CLICK HERE, to upgrade your existing membership to Executive, CLICK HERE.

I have gained qualifications in Natural Therapies outside of Australia can I still join the IICT?

Yes, we accept Practitioners and Therapists who have gained qualifications internationally, provided their certification and training meets our criteria and internationally recognised standards. The IICT also recognises ITEC qualifications for a variety of modalities from overseas practitioners.

What countries does IICT offer membership?

IICT offers membership and access to insurance in 27 countries worldwide. UK and Europe: United Kingdom, Ireland, Germany, France, Spain, Portugal, Denmark, Gibraltar, Liechtenstein, Iceland, Belgium, Luxembourg, Greece, Latvia, Sweden, Channel Islands, Norway, Estonia, Austria, Malta, Isle of Man, Netherlands. Oceania: Australia, New Zealand North America: United States, Canada, Africa: South Africa

I do not see my country of residence on the Approved List. Am I eligible for membership and insurance?

IICT is working to make membership available in as many countries as possible. If your country is not one of the 27 listed, you are unable to get membership at this stage but this may change in the future. Keep updated by subscribing to our newsletter.

What if I relocate or work in multiple areas?

Provided that we offer membership in your new country of residence, we will transfer your membership and send you a confirmation of your updated membership details. IICT may require you to set up new payment and account details. In addition to your membership, you will need to cancel your insurance policy and take out a new policy in your new country of residence.
We’re happy to guide you through the process, simply email us on: support@myiict.com

How does the Referral program work?

IICT has launched a new referral program. Instead of earning a once-off payout, you can now earn on-going commission for every member you refer! To find out more and generate your unique referral link, click here.

I would like to go to refer IICT to fellow therapists, how do I join your partner program?

We have hundreds of members who refer IICT, it’s easy to join, just click here to get your partner program link.

What does the insurance policy cover?

This insurance provides an indemnity limit of $500,000 in respect of each and every claim and $1,000,000 for all claims in the aggregate (the policy year). This section of the cover does not involve any excess, i.e. all claims are paid in full up to the amount of cover. Cover also includes costs awarded against you as well as your own legal costs and expenses associated with the defence of a claim or complaint.
LEGAL AND DISCIPLINARY DEFENCE COSTS: This section will cover legal costs and expenses incurred in the defence of any action or enquiry brought against you such as Medical Disciplinary Hearings, Committees of Enquiry, Court Martials, ACC Enquiries, Privacy Complaints Tribunal, Coroners Courts and the like.
LOSS OF EARNINGS: As a result of attendance at a court of enquiry because of a claim against you, you are unable to practice, the policy will pay loss off earnings up to $1,000 per week for a maximum of 13 weeks.
PUBLIC / GENERAL LIABILITY – OPTIONAL EXTENSION: $1,000,000 for any one loss Covering your legal liability to the public for bodily injury and/or damage to third party property arising from your practice activities but excluding bodily injury resulting from a treatment process – covered by Professional Indemnity/Medical Malpractice above.

How much does it cost for annual insurance?

Insurance pricing varies from state to state, click here to view our competitive rates.

Do you offer memberships without insurance?

No. It is a requirement that you obtain insurance within 6 months of joining IICT. Check out our recommended insurance policies by clicking here.

I´m trying to find out if my insurance has expired or is still valid.

Please contact your insurance provider directly to obtain your policy details.

How do I get my certificate of currency?

You can access your certificate of currency (COC) by contacting your insurance provider who will be able to supply you with a copy of your COC policy wording.

How can I get a tax invoice for my membership payment?

Simply log into your members dashboard by clicking here: enter your username (the email you registered with) and password then select ‘My Membership + Invoice’ to access your current membership invoice.

How can I get a tax invoice for my insurance payment?

If you purchased your insurance through the IICT website then we would have email you a copy of your tax invoice. If you are not able to locate this email, just contact our friendly team by clicking here and we will resend it. If you purchased your insurance another way you will need to contact the insurance provider directly

If both myself and my business partner practice Massage together, are we required to take out separate IICT Memberships?

Yes, separate IICT Memberships are required for each individual practitioner.

In my business I work with another practitioner, when it comes to insurance can we receive a better rate once we are IICT Members?

Yes, our Insurance Brokers can tailor a quote to meet your insurance needs. Whether you have one or a number of practitioners working under your business, (provided they are all IICT Members) a group and/or combined policy can be provided.