Careers | IICT- International Institute for Complementary Therapists

Our team’s great, but there’s always room for one more

We are a Membership Services Business
Serving the Natural Therapy Industry

Who we are looking for…

We are in need of someone who can think on their feet. We require a type of person that can create happy clients by thinking ahead to prevent small issues becoming problems for our members. Our business is the combination of people and their information.

If you like to work towards a goal independently, with the backup of an experienced, happy, high performance team, we would love to hear from you.

The International Institute for Complementary Therapists, Byron Bay is searching for a full-time, dedicated ‘Admin Legend’ to join our growing team in our bright and friendly office in the Arts Estate, Byron Bay.

If you have at least 5 of the following skills, we would love to interview you, (nobody’s perfect right?)
If you have the right kind of attitude, we can guide you because we like to invest in and look after our people.

NOTE: We only accept applications from Australian residents or people on working visas.

Is this you?

  1. You’re highly organised with a superior eye for detail – you’re the kind of person who has found all the spelling and grammar errors on this page.
  2. You have exceptional written communication skills – you could be a best-selling author, it’s just not your thing.
  3. You are able to work independently and have an ability to work in our team – we can’t baby sit, you’ll need to be able to work on your own and make decisions, but you’ll get full on the job training from our team to help get you started.
  4. You’re a motivated self starter with exceptional organisational and time management skills – you just like getting things done in record time and don’t mind digging deep into data to achieve great results.
  5. You’re proactive and a problem solver – admin for you is like numbers are for accountants, you’re obsessive in finding simple answers to complex systems.

In return we promise to create a positive, happy and collaborative work environment. We promise to put your family first, we support working parents (if you’re not a parent, you can still apply).

To meet our team online and check out our company values; purpose and why we do what we do, get started by clicking here

We are a performance based company, not clock watches, you’ll be responsible for keeping track of your time and getting through your work in a dedicated and accurate manner.

Culture is Everything

We hire on mindset (not just skill-set).

Being a culture based business means the right attitude and leadership abilities are central to your success.

We will guide you in the systems and best practices of the business.

We believe in making work, both fun and rewarding.

Check out Our Company Values below, (or watch the video) and if these align with who you are, read on…


What’s involved?

We are currently a team of 11.

Daily tasks include: Responding to telephone and email enquiries; out-bound calls to potential and existing customers, processing new membership applications and processing membership renewals. One to one training will be provided by our friendly team who you will be working with.

Skill set requirements:

– Experience in Mac OS.

– HubSpot CRM and or solid experience with another CRM

– Experience in Word, Excel, Outlook (Microsoft 365)

– Internet research to validate member enquiries and information

– Ability to handle phone enquiries (in a super friendly manner)

– Data entry and management skills

– Knowledge of internet payment systems: Stripe and PayPal

– The ability to multi-task and keep track of what you’re doing at all times

Specific Vales:

– Strong work ethic, self-starter and highly motivated, love a job well done

– Happy to work in a high performance team environment 

– Solving peoples problems and collaborate on projects

– Can work independently

– A dedication to data accuracy and reliability

– Ability to be flexible in your hours and willing to go the extra mile

– Excellence in Customer Service, we have a passion for our members.


Full-time hours during the working week.
We can discuss times and options with you at your interview.

Conditions for the Position and Pay Rate:

If you are selected for an interview and have moved to the next round, you will be given a 1 week paid trial. After this first week is completed (and provided you are suitable for the position), we will award a full-time position at an hourly rate of $24.00 which includes: super, leave and a contractual workplace agreement. Note: We require a minimum 12-month commitment as part of your workplace agreement and 4 weeks notice; should you wish to give notice during (and after) your initial 12-month commitment.

After 3 months of working at IICT, we will do a review of your performance. We will also conduct a survey where you can provide us with feedback and you’ll have the opportunity for further advancements throughout the year.

We also provide access to various perks through our dedicated HR platform where you’ll get special discounts from a variety of retailers and service providers, as well as bonuses awarded to yourself by management and fellow team members for a job well done.

Growth and Education Opportunities:

We are dedicated to growing our people. Expect to learn and to be coached so you can be the best version of you. We will provide you with tools to further your experience and interpersonal skills so working as a team is truly experienced. Expect access to video, audio and reading materials to enhance your performance.

In addition to being on-boarded in a comprehensive manner, you will be accessed for culture fit by undergoing our social behaviour based questionnaire. This involves answering a series of questions that will help us to determine how you’ll integrate with our team.

PART ONE: CV Submission Requirements. (don’t miss any!!).

– Your up-to-date CV.

– Your best contact number and email address.

– 3 professional references that can be verified, (we will call them).

– Any testimonials to support of an awe-inspiring application.

– A short description of yourself and why you are the right person for this unique opportunity.

– How our company values align with yours.

PART TWO: Profile Questionnaire (please provide answers to the following to be eligible). 

We will select a shortlist for interviews ‘in-person’ based on your answers below. 

We use NLP profiling techniques to select applicants, (your neurology never lies), so just answer the questions below with your first impression, don’t second guess your answers, good luck! 

Please provide answers to the following questions and submit these to IICT.

1. What do you want in a Job? What is important to you when you’re considering a new job?

2. In relation to your last position. Did you take the position because you needed the work or was it because the type of work interested you?

3. What was it that you enjoyed most about your last position?

4. How do you know when someone else is doing a good job?

(Please select the answer that best fits for you.)
A. Do you have to hear it from another person?
B. See them doing the job?
C. Read about it in a report or just look at the numbers?

5. How often does someone have to demonstrate competency before you’re convinced?

(Please select the answer that best fits for you.)
A. You just automatically know that the good at it.
B. You have to see them do it a number of times. How many times_______
C. You have to see them perform over a period of time. How long_________
D. A person is only as good as their last success

6. If we were going to do a project together, would you want to know the big picture first, or the details first. Would you really need to know all of the details and then the big picture after that?

(Please select the answer that best fits for you.)
A. Just the big picture
B. Just the details
C. Big picture and then the details
D. Details and then the big picture

7. Tell me about your last holiday?

8. What is the relationship between what you’re doing this year on the job, and what you did at this time last year?

9. When you need to work through a problem or a challenge in your life, is it absolutely necessary for you to:

(Please select the answer that best fits for you.)
A. Talk about it with someone else, or
B. Think about it by yourself only?
C. A bit of both

10. What are the most important things in life to you?
Please list 5 things (one word for each will do)

11. What are the most important things you look for in a job?
Please list below (one word for each will do)

12. If someone you knew quite well said to you, “I’m thirsty,” would you:
Find the comment interesting, or would you feel really compelled to do something about it?

13. If you felt that someone around you was not performing as well as they should, would you:
Come to the point and tell them directly; do nothing, or would you hint, imply and give them clues?

⚠️ How to Apply: 

Email our General Manager – Kraig Lenehan, ( with “Byron Opportunity” in the Subject heading.

Please email in PDF, the following:

– Your CV
– Your answers to the 13 questions above
– Any references to support your application
– A short description of why you believe you’re the right fit to join our fabulous team

We look forward to receiving your application. 

Applications close on the Friday, 19th of February at 17:00