Membership Faqs | IICT- International Institute for Complementary Therapists

Membership Questions

How do I become a member of IICT?

You can join IICT as a student or as a practitioner/professional therapist. In Australia, this is the process:

 

1. Select a membership level that suits your needs. View pricing and compare practitioner memberships here

2. Fill out your personal/business contact information

3. Select your modality(s), upload the relevant qualifications, up to 5 documents per modality

4. Select the insurance cover you require. View BMS insurance pricing here

5. Review your application

6. Fill out your payment details

7. IICT will review your application and verify your qualifications against our minimum training requirements

8. You will be notified via email within 3 – 5 business days

 

If you reside outside of Australia (i.e. NZ, EU, UK, US, CA), this is the process:

Step 1 – Select a membership level that suits your needs.
You can join as a student or as a practitioner/professional therapist. Fill out the application form, upload your qualifications, fill out your payment details and click “Process Membership.”

IICT will then review your application, verify your qualifications, ensuring everything checks out and the minimum training requirements for your chosen modalities have been met.

You can view pricing and compare memberships:

For the EU here

For the UK here

For the US here

For New Zealand here

For Canada here

Step 2 – Gain access to insurance at our discounted rate.
Once your membership is approved, you can choose to get insurance through our preferred partners. This gives you access our members-exclusive insurance rates. IICT membership gives you instant approval for your modalities with our insurers, so you get the right cover for the right price.

To maintain IICT Membership, each new member is required to have taken out Practitioner Insurance within 3 months of joining the IICT.

View our insurance partners pricing guidelines below:

For the EU here

For the UK here

For the US here

For New Zealand here

For Canada here

Which membership should I choose?

You can choose the one that best suits your needs:

Student memberships.

– Student membership is for individuals currently enrolled in training and not yet qualified, in any modalities, to practice.

Full and Executive Membership are for therapists qualified in at least one modality.

– Full membership allows for up to 3 modalities

– Executive Membership allows for up to 7 modalities

– Premier Membership allows for unlimited modalities

Please click here for our full membership comparison page.

How long does it take for my IICT Membership and BMS Insurance to be approved?

In most cases, your IICT Membership will be approved within 3-5 business days, provided qualifications are received at the time of application. Once you have been approved for IICT membership, we will send you a confirmation email with your membership details.

Please be sure to check your Junk folder if it seems you have not received any emails from IICT. If any of our emails land in your Junk/Spam folder, please mark them as ‘Not Spam/Junk’ as it will help to ensure all future emails get through to you. We send monthly newsletters as well as renewal reminders and any other important updates from the same address so.

In Australia, once your membership is approved, your BMS insurance is active from the date of purchase. Outside of Australia, Insurance turnaround times do vary, but in most cases, you’ll have a cover note in place within 48 hours of purchase.

What if my payment is unsuccessful?

If your payment has been unsuccessful, IICT will contact you requesting you try again.

If you need to update your payment details, there are two options:

In Australia you can update them through the member portal here

Outside Australia, please email support@myiict.com letting us know and we will arrange a suitable time to call you to update your payment details. 

Am I required to do Continued Education or have a First Aid Certificate in order to retain my IICT membership?

No, it is not a requirement to do continued education in your fields of study in order to retain your IICT Membership. Although we recommend you do up-skill and keep up to date with the latest practices, we do not enforce continued education and training. We grant membership on the basis of your existing qualifications, so provided your existing qualifications meet our training requirements, your membership status will be retained.

There are only a handful of modalities that require an up to date First-Aid qualification. Please contact us for further information.

Do you provide membership to practitioners of online therapies?

Yes, in most cases we do. In order to practice your therapy via telephone or video call you will need to make sure you have a telehealth extension on your insurance policy. We recommend you contact our preferred insurance partner to request this cover and discuss any restrictions/guidelines for practicing online.

I have gained qualifications in Natural Therapies outside of Australia, can I still join IICT?

Yes, we accept practitioners and therapists who have gained qualifications internationally, provided their certification and training meets our minimum training requirements for the specific modality.

If your qualifications are not in English, you will need to have them officially translated. Here is a list of official translation services by state. 

Overseas Qualification Translation Phone number Website
NSW 1300 615 262 Website
Australian Capital Territory (02) 6207 0555 Website 
Northern Territory (08) 8946 7316 Website 
Queensland 1300 369 935 Website 
South Australia Website 
Tasmania (03) 6165 6000  
Victoria 1300 492 606 Website 
Western Australia (08) 9224 6540 Website 

 

What if my certificates are not listed in my full legal name, i.e. I changed my name after I completed my training.
If your certificates are not listed in your full legal name, you will need to submit either a Statutory Declaration acknowledging your name change, an updated certificate from your Training Provider, a Marriage or Divorce certificate, or a certificate of Name Change along with your qualifications in the membership application.

You can obtain a statutory declaration form from in your region below:
For Australian members, (https://www.ag.gov.au/legal-system/publications/commonwealth-statutory-declaration-form)
For New Zealand members: https://www.govt.nz/browse/law-crime-and-justice/making-a-statutory-declaration/
For United Kingdom members: https://www.gov.uk/government/publications/statutory-declarations
For United States and Canadian members: This is not a govt provided service so you will need to search for a document notarizing service near you.

If both myself and my business partner practice Massage together, are we required to take out separate IICT Membership?

Yes, separate IICT Membership is required for each individual practitioner.

What is the difference between membership and insurance?

Your IICT membership offers you:

– International credibility and professional recognition.
– Access to an extensive community of natural therapists.
– A one-stop shop for all of your qualifications with no need for ongoing mandatory continuing education requirements.
– Collective buying power to get you the best available insurance offering for your natural therapy business.

IICT exclusive insurance:

Your insurance is purchased separately from our membership. Our membership provides you access to our best available discounted insurance from our insurance partners BMS. Whichever modalities we approve you, BMS insurance will cover.

Renewal Questions

Will IICT notify me when my Renewal is due?

Yes, we send reminders 28, 14 and 1 day(s) before your renewal is due to ensure you have plenty of time to make any changes required, such as changing credit card details, or if you’re no longer practicing, to cancel your membership with us.

How do I renew my IICT membership?

All IICT membership are based on an Auto-Renewal plan, your membership will renew automatically each year.

If you allowed your membership to lapse or if you didn’t update your payment details in time for the auto-renewal, you can log in to the Members Area on our website and renew your membership by following the prompts on screen.

Please note, outside Australia, you are not able to renew your membership until your existing membership has reached its renewal date (we are currently building out our international member portal based on our successful new member portal launch in Australia).

For our Australian members, you can renew your membership up to 28 days prior to the renewal date, or just let it happen if the payment details have not changed. 

Your insurance renewal is separate from your IICT membership renewal. Please refer to “How do I renew my insurance” for this information.

If you need help with your renewal, contact us here.

How do I check if my membership has already been paid?

In Australia you can login to the member portal here. On the landing page of your member portal there is a heading for “My Membership”, here you will be able to see when what dates your membership is valid from and to as well as your member number and status.

Outside Australia you can login to your member portal by going to our website, clicking the blue “Login” button in the top right of the home screen, select your region, enter your username and password then select ‘My membership + Invoice’ to confirm your current membership details.

What is an Auto Renewal Plan?

When you apply for membership, you register for IICT’s automated 365-day recurring billing system. This means your membership is valid for a full 365 days from the date of registering with IICT and payment will automatically be deducted from your nominated payment method each year on the same date. You will receive a reminder 28, 14 and 5 day(s) prior to the automatic deduction. 

An Auto Renewal Plan ensures your membership does not lapse, guaranteeing continued access our members-exclusive insurance rates with our recommended insurance broker. 

How do I opt in/out of an Auto Renewal Plan?

When you apply for membership, you register for IICT’s automated 365-day recurring billing system. This means your membership is valid for a full 365 days from the date of registering with IICT and payment will automatically be deducted from your nominated payment method each year on the same date. You will receive a reminder 2 weeks prior to the automatic deduction.

With an Auto Renewal Plan you ensure your membership does not lapse.

We no longer offer an opt out of auto-renewal. It caused more problems than it solved for our members. If you signed up with PayPal you can opt out following the instructions here. If you have paid for your membership by credit card or if you are having difficulty please contact us here (hyperlink) and we will cancel it for you.

How do I know if I have an Auto Renewal plan?

All IICT plans are auto-renewal. We previously offered non-auto-renewal but it caused more problems than it solved for our members so we no longer offer this option. 

How do I change my payment back to Auto Renewal billing?

At the time of your membership renewal log into your members dashboard here; enter your username and password then select ‘Renew Membership’ icon and select the recurring billing option. Please note you are not able to renew your membership until your existing membership has reached its renewal date.

How can I cancel my membership?

In Australia you can cancel your membership at any time. Simply login to the member portal here, select the details link under the “My Membership” menu item on the left. This area will show you the details of your membership, payment, contact and modalities information. At the bottom of the My Membership Details section, click the blue ‘Cancel Membership’ and let us know why from the drop-down options. That’s it. Please be aware if you hold your insurance with BMS in Australia you should call them on 1800 290 981 to make sure you are fully aware of the implications of cancelling your insurance policy. Your BMS insurance is an IICT exclusive offer, you must hold valid IICT membership to take advantage of the IICT exclusive premium.

Outside Australia, please email the Membership Services team at support@myiict.com to request cancellation of your membership. Please note you will need to contact your insurance company separately to cancel your policy.

To ensure your cancellation request is processed before your next automatic renewal payment is due, please email us at least 7 days in advance so we can ensure your request is processed.

Membership Details, Personal Details and Updating Information Questions

How do I log into the Members Area?

In Australia you can login to the member portal here.

Outside Australia you can login to your member portal by going to our website, clicking the blue “Login” button in the top right of the home screen and select your region.

How do I reset my password? And what if I have forgotten the email I use to log in?

In Australia, to reset your password you can login to the member portal here, select the “Forgot Password” link under the login details boxes, enter your email address and click the big red “Reset Password” button. You will get an email in moments. If you do not, please check your Junk/Spam folder as reset password emails are often incorrectly flagged as Spam/Junk. If you do find it in your Junk/Spam folder, please mark it as ‘Not Spam/Junk’ and move it to your inbox. Once it is there the link to reset your password will work.

If you do not get an email from us it is likely your mail server/provider is holding back the email from your mailbox completely. In that instance, please call or email us and we will reset it for you.

Outside Australia, to reset your password, you should go to our website, clicking the blue “Login” button in the top right of the home screen and select your region to be taken to the Members Area log in page for your region. Once there fill in your email address then click on the “forgot password/username” icon and you will be sent an email to reset your password.

You will get an email in moments. If you do not, please check your Junk/Spam folder as reset password emails are often incorrectly flagged as Spam/Junk. If you do find it in your Junk/Spam folder, please mark it as ‘Not Spam/Junk’ and move it to your inbox. Once it is there the link to reset your password will work.

If you do not get an email from us it is likely your mail server/provider is holding back the email from your mailbox completely. In that instance, please call or email us and we will reset it for you.

If you have forgotten the email you use to log in please email to let us know, support@myiict.com.

Where can I find my membership number?

Once your membership is approved, you will receive a confirmation email from IICT, which includes your membership number.

For our Australian members you can login to the member portal here. Your member number is displayed on the landing “My Overview” page in the My membership section of the page.

For our international/non-Australian members; this number will also be listed on your membership certificate and in your Members Dashboard. You can login by going go to our website, clicking the blue “Login” button in the top right of the home screen and select your region to be taken to the Members Area log in page for your region.

Where can I view my membership status and download my membership certificate, invoices, member benefits and IICT logos?

For our Australian members you can login to the member portal here. Under the My Membership menu item on the left, select “Downloads / Resources”. In this section of your member portal you will find you can download your member certificate as well as IICT member logos, policies, templates and your code of conduct, code of ethics and an advertising code of conduct.

For our international/non-Australian members; you can view your membership status and download your membership certificate as well as your invoices, member benefits and IICT logos within your Members Dashboard. You can login by going go to our website, clicking the blue “Login” button in the top right of the home screen and select your region to be taken to the Members Area log in page for your region

How can I update my personal contact details including address and other personal information?

For our Australian members you can login to the member portal here. Under the My Membership menu item on the left, select “Details”. In this section of your member portal, you can update contact, payment and modality information as well as accessing any invoices we have on file for your membership. Older invoice cannot be downloaded, if you require a copy of an older invoice, please email us your request to support@myiict.com.

For our international/non-Australian members; You can login by going go to our website, clicking the blue “Login” button in the top right of the home screen and select your region to be taken to the Members Area log in page for your region. You can update your personal details in the “My Profile” section.

How do I update my credit card details and billing details?

For our Australian members you can login to the member portal here. Under the My Membership menu item on the left, select “Details”. In this section of your member portal, you can update contact, payment and modality information, as well as accessing any invoices we have on file for your membership.

For our international/non-Australian members; To update your credit card details, please email support@myiict.com to let us know you need to update your payment details and we will arrange a suitable time to call you.

For PayPal, please login to your PayPal account to change payment details there.

Please note, we are moving away from PayPal as a means of payment as it was consistently causing several issues for our members and resulting in a poor service. On that basis we decided to no longer accept it as a means of payment. We have partnered with Stripe as we have found it a smother service.  

What if I relocate or work in multiple areas?

Provided that we offer membership in your new country of residence, we can arrange a transfer of your membership. IICT may require you to set up new payment and account details. In addition to your membership, you will need to cancel your insurance policy and take out a new policy in your new country of residence.

We’re happy to guide you through the process contact us here.

Modality and Approved Training Provider Questions

How do I add an additional qualification (modality) to my membership? And, is this free?

Adding an additional qualification (modality) is free. You can add multiple modalities at no extra cost at any stage, provided you have an active membership, the modalities are already recognised by IICT, and meet our minimum training requirements. You can view a list of our approved modalities here

Log in to your Members Area and select the ‘Upload Qualifications’ button. Here you can attach and upload any new qualifications to your membership.

Alternatively, email a high-quality copy of your qualifications (less than 1.5mb) directly to support@myiict.com and tell us which modalities you would like to add.

We will review your qualifications and if approved, add these to your membership record confirming this via email within 21 days or we will ask for more information.

How would I know if the qualification (modality) I submitted to be added to my membership has been successfully added?

Once we have received your request for additional modality/s to be added to your membership we will email you with a confirmation or a request for further information.

Please allow up to 21 days for approvals, and be sure to check your junk folder if you haven’t received anything from IICT. If you’re still not sure after this time contact us here.

Where can I find a list of IICT Approved Training Providers?

Search our listing here.

How can I become an IICT Approved Training Provider?

Becoming an IICT Approved Training Provider is a great way to boost your credibility as a trainer or school, receive professional recognition for your modalities, and ensure your graduates will be eligible for professional membership and insurance coverage. 

For more information and how to apply click here or contact us at atpsupport@myiict.com or 02 5629 7777 (option #3) to request an information kit.

When will I hear the result of my modality and/or Approved Training Provider application?

We consistently receive a high volume of applicants and want to manage your expectation of how quickly your application will be processed. 

In order to maintain the integrity of the industry and to ensure students are well prepared to enter the marketplace as a practitioner, the process of approving a Training Provider is thorough and can take 6 – 8 weeks. 

In order to ensure your application is processed as quickly as possible, please ensure that you fill out the application(s) in their entirety with detailed, yet concise, answers and that all requested information is included. If for any reason you are unsure on how to answer a question(s) please contact atpsupport@myiict.com or call +61 2 5629 7777 (option #3). 

What training and qualifications does IICT approve?

See the full list of approved modalities here. Training requirements vary depending on the specific modality. We generally do not acknowledge courses which lack the necessary level or length of training. For example, courses that are intended to be Continuing Professional Education may not qualify you for coverage. If you are considering taking a course and are unsure it meets our minimum training requirements you can contact us at support@myiict.com or +61 2 5629 7777. 

What if my modality is not listed on your site and what steps can I take to get my modality listed?

New modality applications are intended for the founder, school or teacher of the modality. This can be a modality that you have created or a modality that is not currently on our approved modalities list

In order to have your modality considered you must also be an IICT Training Provider or Training Provider applicant. Click here to learn more.  

If you are an existing Training Provider a new modality application may be included based on your level of membership. Click here for more information. If you have exceeded the number of new modalities based on your Training Provider status there is a one time fee of $79.00 + GST. If your modality is not approved by our preferred insurance partners you will be eligible for a 100% refund.  

If you are a practitioner of a modality that is not currently recognised by IICT you may wish to contact your Training Provider to see if they would be interested in applying with IICT. 

Please note, International modality recognition in all 27 countries is subject to approval of regional insurance partners, regulation of ‘protected titles,’ and regional/state training requirements. To view a list of our current approved modalities click here

Insurance Questions

What is the difference between membership and insurance?

Your IICT membership offers you:
– International credibility and professional recognition;
– Access to an extensive community of natural therapists;,
– A one stop shop for all of your qualifications with no need for ongoing mandatory continuing education requirements;
– Collective buying power to get you the best available insurance offering for your natural therapy business.

IICT exclusive insurance:
Your insurance is purchased separately from our membership. Our membership provides you access to our best available discounted insurance from our insurance partners BMS. Whichever modalities we approve you for a guaranteed to be approved for BMS Insurance.

Is IICT an Insurer or Insurance Broker?

IICT a professional membership organisation, not an insurer or insurance broker . IICT reviews your qualification and provides its members with our membership benefits, found here.

Although your membership can provide you with a discount to the best available insurance and approval from our insurance partner, it is purchased separately and specific cover related enquiries or claims are handled by the insurer, BMS.

What does the BMS insurance policy cover?

As an IICT member, you have access to discounted Combined Medical Malpractice Professional Indemnity and Public Liability insurance with BMS. This insurance will provide:

– $20 Million in cover for Professional Indemnity per member
– $20 Million in cover for Public & Products Liability per member
– Unlimited Retroactive cover
– Run-off cover

Contact BMS for more information on 1800 290 981 or iict@bmsgroup.com or click here for more information.

How much does it cost for annual insurance?

Insurance pricing varies from state to state, click here to view BMS’ competitive rates specifically for IICT members.

Do you offer memberships without insurance?

Yes, however, you must obtain insurance within 3 months of joining IICT or have insurance before joining. Check out our partner BMS’ insurance policies by clicking here. If you already have insurance when you become a member of IICT you do not need to take out additional insurance.

How do I find out if my insurance has expired or is still valid?

Please contact your insurance provider directly to obtain your policy details.

How do I get my certificate of currency?

You can access your certificate of currency (COC) by contacting your insurance provider who will be able to supply you with a copy of your COC policy wording.

How can I get a tax invoice for my membership payment?

Log into your members dashboard by clicking here enter your username and password then select ‘My Membership + Invoice’ to access your current membership invoice.

How can I get a tax invoice for my insurance payment?

If you purchased your insurance with BMS through the IICT website then we will email you a copy of your tax invoice. If you would like another copy contact our friendly team by clicking here and we send you another one. If you purchased your insurance another way you will need to contact the insurance provider directly.

In my business I work with another practitioner, can we receive a better rate once we are IICT Members when it comes to insurance?

Yes, our Insurance partner can tailor a quote to meet your insurance needs. Whether you have one or a number of practitioners working under your business, (provided they are all IICT Members) a group and/or combined policy can be provided. If you are insured with somebody else you will have to check with them.

How do I renew my Insurance?

If you have taken out insurance with our insurance partner, you will be sent a link to renew your insurance when your IICT membership is renewed. If you have insurance with another provider, please contact them to renew your insurance.

Questions About IICT

Is IICT an Association?

No, IICT is truly unique. Unlike Associations that tend to cater to specific modalities, IICT represents the world’s largest list of recognised natural therapy modalities. IICT recognises your existing qualifications so you do not have to undergo expensive continued education requirements. There are no CPD point requirements and no need to re-train in order to keep your membership current. We also recognise international qualifications as well as many online education and distance education courses. Please note that all courses and qualifications must meet our training requirements.

Is IICT government approved?

IICT is not government affiliated, as the government does not regulate the complementary therapy industry. As with many Associations in this industry, we are self-regulated and stipulate the minimum training requirements for each modality represented by IICT.

Can IICT members obtain a TGA (Therapeutic Goods Administration) number for dispensary of medicines and remedies?

No, IICT is not registered with the TGA and therefore are unable to access this benefit to members.

Does IICT offer its members provider numbers for Private Health Fund rebates?

No, in order to keep our membership fees at the lowest possible price, IICT does not offer provider numbers directly to members. Because IICT is not an Association, we fall outside the necessary requirements to grant health fund provider status. Many people are unaware that private health funds only provide rebates to a handful of modalities, so in many cases, your modality would not be eligible for health fund provider status. If you do find that you require provider number status, then we recommend you select a specialist association for your chosen natural therapy. The Australia Government announced that from April 1st 2019, health fund rebates will no longer apply for the following modalities: Alexander technique, aromatherapy, Bowen therapy, Buteyko, Feldenkrais, herbalism, homeopathy, iridology, kinesiology, naturopathy, Pilates, reflexology, Rolfing, shiatsu, tai chi, and yoga.

IICT welcomes and offers membership to members of existing associations, please contact us here if you have additional enquiries.

To learn more about the recent health fund reforms, click here.

What countries does IICT offer membership?

IICT offers membership and access to insurance in 27 countries worldwide. UK and Europe: United Kingdom, Ireland, Germany, France, Spain, Portugal, Denmark, Gibraltar, Liechtenstein, Iceland, Belgium, Luxembourg, Greece, Latvia, Sweden, Channel Islands, Norway, Estonia, Austria, Malta, Isle of Man, Netherlands. Oceania:Australia, New Zealand. North America, United States, Canada, Africa, South Africa.

I do not see my country of residence on the Approved List. Am I eligible for membership and insurance?

IICT is working to make membership available in as many countries as possible. If your country is not one of the 27 listed, you are unable to get membership at this stage but this may change in the future.

Email: support@myiict.com
Phone: +612 5629 7777

Office: 3/84 Centennial Circuit, Byron Bay 2481 NSW, Australia
Postal: PO Box 733 Byron Bay NSW 2481 AUSTRALIA
Office Hours: East Coast (NSW): 10:00 to 16:00 AEST – Monday to Friday.

If your question is related to Insurance matters, please contact BMS Customer Support on: 1800 209 981 or for Insurance FAQ’s Click here