Questions?

Why choose IICT?

IICT is a leading international professional membership body for complementary therapists across 35+ countries. We offer membership for 1,100+ modalities and have negotiated with insurance partners to secure competitively priced insurance rates for our members. You can get all your complementary therapy modalities covered in one membership, and in one insurance policy, saving you time and money. So, whether you are new to the industry and have one modality, or you are an experienced therapist with multiple modalities, we’ve got you covered. Discover the full range of IICT Member benefits here.

How do I become a member of IICT?

Apply for membership by completing the online application form. You can join as a student or as a qualified practitioner. Once you’ve chosen your membership + insurance plan, you’ll need to fill in a few details, select your modalities and then proceed to the payment. Your application will be approved instantly! Get started by choosing your plan here.

What is the difference between membership and insurance?

Membership and insurance are two separate products. Insurance is not included in your IICT Membership fee, and you must have an active IICT Membership to gain access to the competitive insurance rates available with our partners. Membership provides professional recognition and credibility, including support and resources to grow your complementary therapy practice. IICT Membership grants access to exclusive insurance rates and guarantees cover for all your approved modalities with our insurance partners. Insurance with our trusted partners provides professional indemnity and public and products liability insurance for all approved modalities listed on your IICT Membership.

Can I purchase membership without insurance?

Unfortunately not. Membership and insurance go hand in hand.

Students

Student Membership is for individuals currently enrolled in training and not yet qualified to practice any modalities.

• Student Membership includes up to 2 student modalities.

Practitioners

Full and Premier Memberships are for practitioners who are qualified in at least one modality.

• Full Membership includes up to 3 modalities.
• Premier Membership includes up to 10 modalities.

You can compare all membership options and their benefits here.

How long does it take for my IICT Membership to be approved?

Once you submit your payment, your application will be approved instantly! You will then be sent a welcome email so keep an eye on your inbox.

Am I required to obtain Continued Professional Development (CPD) training points to maintain my membership?

No. Whilst we advise that you stay up to date with the latest industry standards for your modality, we do not require evidence of ongoing CPD to maintain your membership.

Do I need a current First Aid Certificate to obtain or maintain my IICT Membership?

While a current First Aid Certificate is not required for membership purposes, IICT encourages all practitioners to be adequately equipped to administer first aid in the case of an adverse event and to comply with all national and state laws. The National Code of Conduct for Healthcare Workers, which applies to both registered and unregistered practitioners across various Australian states and territories, requires that healthcare workers act competently and professionally, which includes the responsibility to maintain a safe environment for clients. Many states and territories may have additional specific first-aid training requirements for certain practitioners. For more information on specific first-aid obligations in your area, please refer to your local or state government website or consult the relevant documentation.

Please be advised: certain modalities, such as Colon Hydrotherapy, will require an up to date First Aid Certificate at the time of application. It is then the responsibility of the practitioner to maintain this.

Is there a minimum age requirement to join IICT?

Yes, you must be at least 18 years old at the time of application.

Can I apply with an international qualification?

Yes. We accept international qualifications provided they meet our minimum training requirements.

Will my qualification be approved for IICT Membership?

Our minimum training/qualification requirements vary depending on the modality you are applying for. The minimum training requirements for each modality are set in accordance with the latest industry standards and will be specified at the time of application. Your training must meet these to be approved for membership and insurance. If you are considering taking a course and are unsure if it meets our minimum training requirements, you can contact us.

Does IICT approve qualifications from online courses?

Sometimes. Whilst we understand the changing nature of online learning, and pre-recorded online studies can be convenient, there are some modalities which will always require face-to-face training. Live synchronous training can be a great substitute for face-to-face training; however, we recommend speaking with our friendly Member Services Team to ensure the course you are undertaking meets our mode of delivery and minimum training requirements. The mode of delivery and minimum training requirements for each modality will also be specified at the time of application.

Is there a fee to add another modality to my membership?

Provided you have not reached your modality limit for your membership level, there is no charge for additional modalities. Full Membership includes up to 3 modalities. Premier Membership includes up to 10 modalities. If you were to exceed your current modality limit, you will be required to upgrade your membership.

I have not completed a course with an IICT Training Provider. Can I still apply?

Yes, as long as the course meets our minimum training requirements. Minimum training requirements will be specified at the time of application; however, if we are unfamiliar with the provider, our team may request further details about the course to assist with their review. Completing an approved course with an IICT Training Provider ensures you will be eligible for IICT Membership.

Can I include my business partner or employees on my membership?

No, IICT Membership is for individuals only, and each person needs to apply separately.

Which countries is IICT Membership available in?

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States of America.

If your country of residence is not listed above, unfortunately, we are unable to offer you IICT Membership at this time.

Can I keep my membership if I relocate to another country?

Yes, provided that we offer membership in your new country of residence. Please contact our friendly team to assist you with this process. You will need to contact your insurance provider directly to discuss the implications to your policy that may arise with a change in your country of residence.

What is my Scope of Practice?

The scope of practice for your approved modalities includes all skills and techniques taught within the training of your supplied qualification(s) for said modalities. If you require further clarification on your scope of practice, please contact your training provider directly. Kindly note, our Member Services Team will advise you if a particular aspect of your training is unable to be covered for membership and insurance purposes.

Where can I find my membership certificate, tax invoice, and IICT seals and logos?

The IICT Members Portal contains all of your membership documents and downloadable resources. Your membership certificate and IICT seals and logos can be found under My Membership > Downloads/Resources. Your tax invoices can be found under My Membership > Details.

Where can I find my member benefits?

Log in to the IICT Members Portal to access your benefits.

How do I update my payment details?

Log in to the IICT Member Portal to update your payment details. You will receive a confirmation email once your payment details have been updated successfully.

How can I cancel my membership?

If you wish to cancel, please log in to the IICT Members Portal and click on My Membership > Details > Cancel Membership.

Is IICT a government accredited regulatory body?

No, IICT is a self-regulated professional membership body and is not affiliated with any government regulatory bodies.

Does IICT offer health fund provider numbers?

No, as IICT is not a government-regulated association, we are unable to offer health fund provider numbers to our members. The majority of the modalities we approve for membership and insurance do not qualify for private health fund rebates due to their complementary and alternative nature. As such, this service is rarely applicable to our members. If your modalities are eligible for private health fund rebates and you would like a health fund provider number, you will need to seek membership with a government-regulated association.

Why have I been charged an International Transaction Fee?

When making a payment to IICT, your bank might tack on a small international transaction fee. Not all banks do this – but if yours does, it’ll likely show up on your statement as “IICT”. No worries though — your payment’s all good on our end, and you’re still all set with us!

How do I add another qualification to my membership?

Log in to the IICT Member Portal, click on Update Modalities, and follow the prompts to select the new modality you’d like to add. You’ll need to review the minimum training requirements and agree that your training meets these. Our team will be in contact via email once they’ve been successfully added.

How do I renew my IICT Membership?

All IICT Memberships are on an automatic renewal plan, whereby your membership fee will be automatically deducted from your nominated card each year. If you allowed your membership to lapse or if you need to update your payment details, you can log in to your Members Portal and renew/update your details there. Your insurance renewal is separate from your IICT Membership renewal. Please refer to “How do I renew my insurance” for this information. If you need help with your renewal, contact our team here.

Can I opt out of the automatic renewal plan?

No, this is the only payment method we have available for IICT Membership. All payment details are processed with secure payment gateway, Stripe. If you have any questions about the automatic renewal process, please contact our team on support@myiict.com or (02) 5629 7777 and they will happily provide you further information.

Why have I been charged an International Transaction Fee?

When making a payment to IICT, your bank might tack on a small international transaction fee. Not all banks do this – but if yours does, it’ll likely show up on your statement as “IICT”. No worries though — your payment’s all good on our end, and you’re still all set with us!

Who is BMS?

BMS Risk Solutions Pty Ltd (BMS) is the official and exclusive broker for the IICT’s insurance program.

BMS is part of the wider BMS group which is dedicated to providing coverage and value-added services to associations and their members. BMS group includes Lloyd’s broker BMS Group Ltd.

The BMS group provides cover to healthcare and regulated professionals through associations across Australia, Canada, Europe and New Zealand. This experience gives BMS a unique insight and ability to create and deliver significantly enhanced and continuously evolving member centric insurance programs. This includes ensuring broad, market-leading coverage, evidence-based risk management and exceptional member service.

To find out more, visit https://www.bmsgroup.com/solutions/insurance/affinity

If you have any questions about the insurance program, contact BMS on or email iict@bmsgroup.com.

Why has IICT chosen BMS as their insurance partner?

Ensuring IICT Members have access to comprehensive coverage, additional, evidence-based risk management material and exceptional service for insurance queries and claims is paramount. BMS is a specialist broker dedicated to servicing associations and its members and will continue to enhance the International Institute for Complementary Therapists Insurance Program.

Why do I have to be an IICT Member to access BMS insurance? What are the benefits?

Our collective buying power helps us negotiate competitive insurance rates for IICT Members. As an IICT Member, you are guaranteed insurance cover for all complementary therapy modalities approved on your membership – this means you can have both your professional membership and professional indemnity and public & products liability insurance in one handy location. You don’t have to worry about joining multiple membership/association bodies or applying for separate insurance policies.

Major benefits include:

• Choice of two limits of Professional Indemnity Insurance
• Territorial worldwide cover (excluding the USA). See the “Am I covered to work outside of Australia or New Zealand?” question for further information.
• Retroactive cover for past activities
• Run-off cover when you permanently retire
• Cover when working as a subcontractor or agent

Can I choose my own insurance provider?

Unfortunately not. Membership and insurance go hand in hand.

I have a policy with a different insurer. Can I switch to BMS when it expires?

Certainly. Please note that you cannot hold two policies simultaneously so you will need to wait for your existing policy to expire before applying for a Membership + Insurance plan with IICT.

Am I covered for multiple modalities?

As an IICT Member participating in the insurance program, you are covered for any modality that is listed and approved on your IICT Membership.

Does this policy cover me to teach my IICT-approved modalities?

As an IICT Member participating in the insurance program, you are covered to teach any modality that is listed and approved as part of the IICT scope of practice.

What is Public Liability Insurance?

Public Liability Insurance provides cover for bodily injury or property damage suffered by a third party while you are conducting your professional activities. This is primarily a legal defence costs cover, but also covers settlement costs in the event that you are found to be liable / negligent in causing the injury or property damage.

What is Professional Indemnity Insurance?

Professional Indemnity Insurance protects you against allegations or claims of financial loss due to injury or damages that have resulted from a negligent act, error, omission, malpractice or breach of duty that has arisen out of your professional capacity as a complementary therapist.

What is Products Liability Insurance?

Products Liability Insurance covers you for actual or alleged bodily injury or property damage to a third party arising through use of a product which has been designed, formulated, manufactured and/or constructed by you in the course of your business. The products covered under the policy must be directly related to, and within the scope of practice of, the approved modalities listed on your IICT Membership. Please see the Policy Wording for more details on this specific area of cover.

What is Retroactive Cover?

Retroactive Cover covers you for your past practices if you have had continuous Professional Indemnity cover. Otherwise, if you have had a break in your insurance, your cover starts on the day you commence a policy with BMS.

What’s the difference between Student and Practitioner/Professional insurance?

Student insurance is only available to IICT Student Members. It is for individuals who are in the process of obtaining their full qualifications and are being fully supervised by a qualified professional in their field of practice. Supervision may be direct or indirect depending on the level of training and must be within the course scope of practice at all times.

Once fully qualified, students must upgrade both their membership and insurance to a practitioner level.

The Practitioner and Professional insurance policies are available to IICT Full and Premier Members. They are both for individuals who are qualified at practitioner level or above, in at least one modality, and who are working with clients unsupervised. The only difference between the Practitioner and Professional policies is in their limit of Professional Indemnity Cover.

Who do I contact to discuss my insurance policy or if I have any insurance-related questions?

You can contact BMS on 1800 290 981 (AUS) or 0800 999 267 (NZ) or by email at iict@bmsgroup.com.

Will my insurance automatically renew?

No. Insurance will require manual renewal each year via the IICT Members Portal. You will receive renewal reminders when your insurance is due to expire.

Can I add my business name to my insurance policy?

No, the Professional Indemnity and Public & Products Liability policy available through the IICT insurance program covers you as an individual practitioner only, and does not cover any claims or complaints made against your business name. To have your business name included on an insurance policy you will need to contact BMS directly on iict@bmsgroup.com to organise ‘Entity Insurance’.

Does this policy cover my business contents?

No, the Professional Indemnity and Public & Products Liability policy available through the IICT insurance program covers you as an individual practitioner only, and does not cover any business contents.

BMS offers a Business Insurance policy with varying limits for contents insurance. Speak to a BMS broker directly on iict@bmsgroup.com for more information or get a quote at iict.bmsgroup.com.

Do I need to list equipment I use in my practice on my policy? Do I need to check with IICT before using different equipment or apparatus in my practice?

This policy does not cover your equipment.

As long as you are working within your scope of practice, you do not need to confirm with IICT before using specific tools, equipment or apparatus in your practice. If you’re not sure, please email details to BMS for review, via iict@bmsgroup.com. You may need to consider Business Insurance for additional coverage should your equipment be damaged. Contact BMS for more details.

Am I covered to practice Telehealth activities?

The BMS insurance policy available to IICT Members will cover claims that arise while providing telehealth services, provided the act, error or omission by you arises from your professional services and is linked to your approved modalities. You must continue to work within your scope of practice. Territorial and jurisdictional rules apply. For more details, please contact BMS via email at iict@bmsgroup.com.

Am I covered to work outside of Australia or New Zealand?

The IICT Professional Indemnity and Public & Products Liability Policy provides territorial worldwide cover (excluding the USA and its protectorates) and a jurisdictional limit of Australia (Australian members) or New Zealand (New Zealand members). If you are travelling overseas to work for any period of time or you work with clients overseas, please contact BMS via email at iict@bmsgroup.com to discuss how this coverage applies to you.

Am I covered to work at markets and stalls?

Yes. The Professional Indemnity and Products & Public Liability insurance provides cover to members who are selling products or services at markets, stalls and events. Please note, that products sold must be directly related to, and within the scope of practice of, the approved modalities listed on your IICT Membership. Products must be designed, formulated, manufactured and/or constructed by you as part of your business practice.

Does this policy cover me when I retire?

Yes. The Professional Indemnity and Public & Products Liability policy offers Run Off Cover, which provides cover when you retire. To activate this, you must apply for Run Off Cover by contacting BMS via email at iict@bmsgroup.com.

What is Run-Off Cover?

If during the period of insurance you permanently cease practice of your professional services or retire, you can activate run off cover to ensure you continue to be covered into the future. This benefit only applies if you are permanently ceasing practice. If you are ceasing your practice for the short term, we would recommend you continue to maintain your current cover to ensure you remain protected. Please contact BMS directly to organise Run Off Cover.

Why would I maintain or renew my insurance policy if I’m no longer practicing?

Having a current Professional Indemnity policy in place protects you from a claim that may arise from past activities (retroactive cover). Unlike other insurances, a professional indemnity policy only covers you when you have an active insurance policy (claims made) and won’t provide any cover if your policy is cancelled (even if you held a policy at the time).

What do I do if I have a claim or complaint made against me?

Members should:

• Immediately report any potential claim to BMS
• Formally document the incident, including details of those involved
• Submit any formal statement to BMS
• Report any regulatory investigations or notice of complaint immediately
• Gather any noted and supporting documentation

Members should not:

• Speak with any third parties about the claim
• Assume any legal fees before reporting a claim
• Offer compensation to independently settle a claim
• Amend or change ant previous medical records once a statement of claim has been received

If you are aware of a potential claim should contact BMS directly in writing via iict@bmsgroup.com.

What do I do if I have an open claim with my previous insurer?

If you have a current claim with your previous insurance company, you will need to continue dealing directly with them. Any new claims or notifications under the current insurance program can be directed to BMS in writing via iict@bmsgroup.com

Am I covered if I provide services to family members?

No. There is no cover for when you are providing your services to family members.

Does this policy cover other staff?

No, the policy only provides cover for the individual IICT member named on the insurance policy.

Will this policy cover my past activities?

Yes. The Professional Indemnity Insurance Policy includes retroactive cover, provided cover has been continuous and there are no known or unreported circumstances that may lead to a claim.

Should I consider this cover if I work in the Public Health Sector?

As a Public Health Sector worker, without your own insurance policy you are relying on your employer’s insurance, which may be geared more towards protecting your employer. Further, Public Hospitals or Health Centres typically carry policy excesses upwards of $250,000; which means that, in the event of a claim against you, they may decline to cover you. Your employer’s policy may not cover you for:

• Your services with previous employers
• Your private practice work
• Your past services rendered
• Your services provided as a contractor, sub-contractor or consultant
• If you are sued by your employer
• Legal support for regulatory inquiries, disciplinary hearings and coronial enquiries

IICT Members who participate in the Insurance Program also have peace of mind that they have an individual limit covering their interests. Having your own individual policy ensures you are covered if you want to work while transitioning from one employer to the next.

What other insurance products can I purchase?

BMS offers a range of insurance solutions, these include:

• Entity Insurance
• Business Insurance
• Cyber Liability Insurance
• Personal Accident Insurance

To learn more about the additional insurance products available to you, please contact BMS directly on iict@bmsgroup.com.

Where can I find my insurance documents and tax invoices?

Why become an IICT Training Provider?

Becoming IICT Training Provider gives you credibility and professional recognition for your practitioner level courses. When your students graduate, they will automatically be eligible for IICT professional membership and insurance with our recommended partners.

Who can apply to become an IICT Training Provider?

Sole traders, businesses and schools who teach students to become practitioners in a complementary therapy can apply to become an IICT Training Provider.

Do I need to be an IICT Member to become a Training Provider?

No. IICT Membership is not necessary, however you are required to have public liability and professional indemnity insurance to apply to become a Training Provider. As such, you may wish to become an IICT Member to access the exclusive insurance rates with our partners. IICT Training Providers also receive an ongoing 50% discount on membership fees while their Training Provider subscription remains current.

What’s the difference between being a Member and being a Training Provider?

They are two separate products:

• IICT Membership offers professional recognition for individual students and graduates.
• Being an IICT Training Provider offers professional recognition for businesses or schools who teach practitioner level courses in complementary therapies.

What qualifications do I need to become a Training Provider?

1. You must be fully qualified as a practitioner in the modality(s) you are teaching. Your qualifications must meet or surpass IICT’s minimum training requirements.
2. You need to have been working with clients in the modality(s) you are teaching for a minimum of three years*.

You will be required to upload copies of your qualifications as part of your application, and we recommend uploading a copy of your CV in addition to your qualifications, so our team can review your relevant work history and continuing education. *Please be advised, minimum training and teaching requirements vary depending on the modality and may be higher than the requirements mentioned above. Please contact atpsupport@myiict.com to find out more.

Do I need a Training and Assessment / Education qualification to become a Training Provider?

No. While we encourage you to upload a copy of your Teaching or Education qualification (Training & Assessment, Diploma of Education, etc) if you have one, it is not a mandatory requirement for Training Providers.

What components must be included in my training?

All courses must include the following components: scope of practice, contraindications, and client management. Scope of practice is what you are educated, competent and authorised to perform as a complementary therapy professional. It includes the roles, responsibilities, functions, activities, and decision-making capacity of a practitioner. In some cases scope of practice is set by professional standards and legislation. Client management should include, but is not limited to, pre-screening clients, how and when to refer a client to a qualified healthcare professional, duty of care and professional boundaries and ethics.

What does IICT recognise as a new modality?

A new modality is a complementary therapy that is not currently listed on our approved modalities list. A new modality is a course that teaches new complementary therapy technique(s) and is not a combination of different techniques from existing modalities on our approved modalities list. This could be a therapeutic method or technique you have pioneered yourself, or one that someone else has pioneered that you are qualified in and have consent to teach to others. If you are unsure as to whether your course qualifies as a new modality, please contact atpsupport@myiict.com

I’m not an IICT Training Provider, but I’ve created my own modality. Can I have this registered with IICT?

No, registering a new modality is a benefit reserved for IICT Training Providers only. If you have created your own modality or are teaching one that is not currently listed on our approved modalities list and would like to have this registered, you will need to apply to become an IICT Training Provider. Learn more about Training Providership and how to apply here.

How do I register additional courses (Modalities) for approval?

If you are an IICT Training Provider and submitted your original application after October 2021, please log in to the Training Provider Portal, select ‘+ Add Existing/New Modality’ button and follow the prompts to submit your application.

If you are an IICT Training Provider and submitted your original application before October 2021, please contact atpsupport@myiict.com.

If you have created an advanced level of a course that is already IICT-approved, please contact atpsupport@myiict.com to find out how to submit your course.

Will I receive a refund if my Modality application is unsuccessful?

Additional modality applications (that are not included in your Training Provider plan), will incur a one-time application fee. Please note that this is fee is non-refundable, even if your application is unsuccessful.

Will all of my courses be approved internationally?

IICT Membership is recognised in 35+ countries worldwide; however, international modality recognition is subject to the approval of regional insurance partners, regulation of ‘protected titles’ (see below), and regional/state training requirements. It is your responsibility to be aware of any License(s), Registration(s), and regional/state training requirements in the countries/regions in which you are teaching courses. Below is a list of all countries that IICT currently operates in: UK and Europe: United Kingdom, Ireland, Germany, France, Spain, Portugal, Denmark, Gibraltar, Iceland, Belgium, Luxembourg, Greece,Sweden, Channel Islands, Norway, Estonia, Austria, Malta, Isle of Man, Netherlands, Italy, Poland, Bulgaria, Czechia, Cyprus, Lithuania, Croatia, Romania, Slovenia, Hungary, Slovakia, Finland South Africa (covered under the EU/UK insurer) Oceania: Australia, New Zealand United States If you are registering a New Modality and you are teaching this modality/course in the United States, kindly note our United States insurer is not currently accepting New Modality applications. For more information, please contact our Training Provider Services team on atpsupport@myiict.com Canada In Canada, there are two modality categories – approved and pre-approved:

• An ‘approved‘ modality has already been approved by our insurance broker, BMS Canada (BMS). Your graduates can apply for insurance through BMS Canada (BMS), once their IICT Membership has been approved. Please note that underwriting criteria applies.
• A ‘pre-approved‘ modality will require further review by our insurance broker, BMS Canada (BMS). Once the first practitioner applies for insurance, the modality will move through the final review process, which can take up to three weeks once all required information has been received from the applicant. Please note that underwriting criteria applies.

What if a modality is not approved in a specific region?

If the modality your course is recognised under is not approved by our insurance partners in a specific region, you can still teach your course, however, your students/graduates will not qualify for IICT Membership or insurance with our partners for the modality in that region.

What is a protected title, and does it impact me?

By law, there are specific titles which are referred to as ‘protected titles’. This means that only those people who are registered or endorsed in a particular profession can use the titles associated with that profession. This may require the practitioner to obtain Licensing and or Registrations required by a regulatory authority. Protected titles can include but are not limited to complementary therapy professions such as: Traditional Chinese Medicine, Acupuncture, Naturopathy, Kinesiology, Homeopathy, Herbal Medicine, Massage, Art Therapy, Dietician, Psychotherapy, and Counselling. For practitioners who do not possess the required registration or endorsements for a ‘protected title’ profession, using particular symbols, words or descriptions which allude to this may be illegal. In Australia, this is referred to as ‘holding out.’ Protected titles vary by country, and in some cases by state. For example, each state in Canada and the United States have their own specific occupational regulations. HERE is a list of protected titles in Australia. If you have further questions, please contact AHPRA. As part of your IICT Training Provider approval, you confirm that you are aware of any Licenses and/or Registrations required by law in the regions where you are teaching your courses. You must obtain, maintain, and ensure that every person employed or engaged by you to facilitate the provision of services/approved-modalities/ holds all valid License(s) and/or Registration(s) required by any regulatory authority within the region or territory in which you/they practice and completes, as required by any regulations, such course(s) of Continuing Professional Development (CPD) as are required for the renewal and continued validity of such License(s) and Registration(s).

What is Scope of Practice?

Scope of practice is what a graduate is educated, competent and authorised to perform as a complementary therapy professional. It includes the roles, responsibilities, functions, activities, and decision-making capacity of a practitioner. The scope of practice of the course you are teaching includes all skills and techniques taught within the training. In some cases, scope of practice is set by professional standards and legislation.

What course level does IICT recognise for professional membership and insurance?

IICT recognises practitioner level courses only. IICT does not recognise short courses, continuing education or self/personal development courses. For professional membership and access to insurance, courses must be a practitioner level whereby the student graduates as a qualified practitioner to work directly with clients. All courses must meet our minimum training requirements, which vary depending on the modality. Please contact atpsupport@myiict.com for further information.

Does IICT require or recognise Continuing Education or Professional Development courses?

No. IICT does not recognise continuing professional development or education (CPD/CPE) courses. As we do not require our members to complete CPD/CPE points to maintain their membership and insurance, we do not review or approve these courses.

Does IICT differentiate between course levels such as Practitioner, Master and Teacher?

No. IICT only approves modalities at practitioner level, therefore we do not differentiate between practitioner, master or teacher for membership and insurance purposes. As long as your course meets our minimum training requirements, then graduates will be eligible for professional membership and gain access to insurance for that modality. Any training completed above and beyond practitioner level would be included on their membership under this modality, as long as they are practicing within the scope of their training.

I’ve made some changes to my course that has already been approved. Do I need to notify IICT?

Yes. As part of the IICT Terms and Conditions, it is the Training Provider’s duty to inform IICT of any changes you make to your business, course or modalities. If you submitted your original Training Provider application after October 2021, please log in to the Training Provider Portal here to submit your course changes for review. If you submitted your Training Provider application before October 2021, please contact atpsupport@myiict.com for further assistance. Once course changes have been submitted, the edited modality will display as Pending while our team conduct their review. The Training Provider Services team will then contact you via email with an outcome.

I have changed my business/school name, how do I update this with IICT?

If you submitted your original Training Provider application after October 2021, please log in to the Training Provider Portal here to edit the school or Business Name and upload evidence of this change. The IICT Training Provider Services team will be notified of your request and will be in touch via email with an outcome. If you submitted your Training Provider application before October 2021, please contact atpsupport@myiict.com for further assistance.

I have sold my business/school, will my IICT Training Provider subscription transfer to the new owners?

If you have sold your business/school, your IICT Training Provider subscription does not transfer to the new owners. The current Training Provider subscription will be cancelled, and the new owners will be required to submit a separate Training Provider application for approval.

How do I renew my Training Provider subscription?

All IICT Training Provider plans are automatically renewed each year, whereby your fee will be automatically deducted from the nominated card on file. Should you wish to update your payment details, please call +61 2 5629 7777 (Monday to Friday, 10am – 4pm NSW, Australia) or email atpsupport@myiict.com.

Will IICT notify me when my Training Provider renewal is due?

Yes. Training Providers are notified via email 14 days before the automatic renewal occurs.

How can I pause or cancel my Training Provider subscription?

It is not possible to pause subscriptions, however, if you no longer wish to be an IICT Training Provider and would like to cancel, please contact our friendly Training Provider Services team on +61 2 5629 7777 (option #3) Monday to Friday, 10am – 4pm NSW Australia.

My Training Provider subscription is expired/cancelled, how can I renew it?

If you submitted your original Training Provider application after October 2021, please log in to the Training Provider Portal here and follow the prompts to renew your Training Provider subscription.* If you submitted your Training Provider application before October 2021, please contact atpsupport@myiict.com for further assistance. * If your Training Provider subscription has been expired for less than 1 year (365 days), it will be reinstated as soon as you process payment. If your Training Provider subscription has been expired for more than 1 year (365 days), you will be prompted to resubmit your details for review. Our team will then contact you via email with an outcome.

Do I need insurance to apply to become a Training Provider?

Yes. Training Providers are required to have public liability and professional indemnity insurance which must list the modalities you are covered to practice and/or teach. This policy can be with IICT’s insurance partners or another insurance provider of your choosing. If you would like to access exclusive insurance rates with our insurance partners, you will need to apply for IICT Membership.

Do I need to have insurance with IICT’s recommended insurance partner to apply to become an IICT Training Provider?

Training Providers are required to have Public Liability and Professional Indemnity insurance which must list the modalities they are covered to practice and/or teach. This policy can be with IICT’s insurance partner or another insurance provider of your choosing. If you would like to access exclusive insurance rates with our recommended partners, you will need to apply for IICT Membership.

Does BMS offer Insurance to Training Providers?

Yes. The Professional Indemnity and Public & Products Liability policies available through the IICT insurance program cover the Training Provider’s scope of practice. In addition, Entity Insurance can be purchased to cover the business name if required. It is recommended that all students and staff hold their own insurance policy.

Can BMS cover me for workshops and retreats?

Yes, but cover is dependent on where you are holding the event, and the specifics of what will be occurring. Please contact BMS prior to your event to discuss.

Is IICT a government accredited regulatory body?

No, IICT is a self-regulated professional membership body. We are not affiliated with any government regulatory bodies or professional regulatory authorities. Qualifications are not reviewed against a government regulated qualification scheme framework and do not provide ‘national recognition’.

When can I use the term Diploma?

Contact the regulatory body in your country to see if you can legitimately describe your course as a ‘Diploma’.

Can I use the term Accredited?

Being an IICT Training Provider does not provide Registered Training Organisation status (RTO), nor is IICT affiliated with the Australian Skills Quality Authority (ASQA) or the Australian Qualifications Framework (AQF). As such, while having your courses approved with IICT for professional membership and insurance provides a level of credibility within the complementary therapy industry, it is not ‘accredited’ as a government or nationally recognised vocational training (such as what would be provided through RTOs or courses registered with ASQA and/or AQF). When referencing your IICT-approved courses or trainings, please use the terms ‘approved’ or ‘recognised’ instead of ‘accredited’ to avoid any confusion.

IICT Training Providers – Application

What is the best Training Provider plan for me?

This will depend on your business and budgetary needs. The main difference between the Pioneer and Premier Training Provider plans are the number of included modality applications and whether your graduates receive a discount for their first year of IICT Membership. To learn more about the different plans, click here or contact atpsupport@myiict.com.

How do I know if my course meets IICT’s training requirements?

As the minimum training requirements vary depending on the modality, please contact atpsupport@myiict.com prior to applying, for further information to ensure your course meets the necessary requirements. Please note – for your application to be successful, your course must meet or exceed IICT’s minimum training requirements.

What information do I need to submit with my Training Provider application?

Please click here to request an application guide for details and instructions. You will be required to submit the following information/documents with your Training Provider application:

• Any relevant qualification(s) of founder/instructor as they relate to the modality(s) you are teaching. You must be fully qualified in the modality(s) you are teaching for a minimum of three years depending on the modality*, and your qualification(s) must meet or surpass IICT’s minimum training requirements. In addition to your qualifications, you can also upload a copy of your CV to support your application
• Teaching qualifications such as Training and Assessment, Diploma of Education, or similar (optional)
• Two formal letters of reference from students, clients, or peers testifying to your expertise. References must include the following information: person’s full legal name, phone number or email address, and a statement about your expertise as it relates to the modality(s) you are applying for. Facebook/Google reviews and testimonials will not be accepted
• Driver’s license or official photo identification
• Client/student consent and intake form(s)
• A detailed outline of your course curriculum including core components, number of hours, assessments, and mode of delivery. You may also like to include your school prospectus
• Training manual(s). All Training Manuals must include the following components: Scope of Practice, Client Management and Contraindications. An NDA is available upon request
• Sample certificate issued to graduates (one per modality). Must include: name of business/school, student’s legal name, name of modality, duration of course/# of hours, date and year, instructor/director/principal signature
• Insurance certificate of currency/proof of insurance, which must list the modalities you are covered to practice and/or teach
• Certificate of business operations/registration from the government (if applicable)
• Refund policy for your course(s). It is your responsibility to ensure your policy is compliant with national and/or state law
• Complaint/Grievance policy. A grievance procedure is a means of dispute resolution to address complaints by employees, suppliers, and customers. Your policy must include the provision for the engagement of an external mediator in the event an issue cannot be resolved internally
• Copies of any correspondence/licenses from the governing body or copyright owner of a modality to prove you are authorised to teach that modality (if applicable)
• Company logo in JPEG or PNG format
• Information relating to your course such as course hours, prerequisite requirements, mode-of-delivery, assessments, and provisions for risk mitigation. If you are registering a new modality, you will need to provide a description of the modality and a detailed treatment description>Any additional documents that might be relevant to your application (i.e. First-Aid certificate, working with children check, etc…)

* Please be advised, minimum training and teaching requirements vary depending on the modality and may be higher than the requirements mentioned above. Please contact atpsupport@myiict.com to find out more.

How can I submit my training manual if my course is delivered online?

If you deliver your course via an online education platform (i.e. podia, thinkific, teachable, etc), you will be required to provide access to the platform in the designated comment box in your Training Provider application. Please provide all necessary log in details so our team can appropriately review your course content. A non-disclosure agreement (NDA) is available upon request.

What Modality do I register my course under?

If you are teaching a modality that is listed on our approved modalities list, you will be required to register your course under the corresponding modality. If you are unsure which modality your course falls under, please contact our Training Provider Services team on atpsupport@myiict.com

How long will it take for my Training Provider or Modality application to be processed?

Once you’ve submitted payment, your application will join the processing queue. When you reach the top of the queue, our team will begin processing your application. On average, processing takes up to 12 weeks but may vary, and begins when your application reaches the top of the queue, and not from the date of payment. Our team will contact you via email within this time frame, either advising of your approval or requesting further information. To avoid processing delays, please make sure you provide all necessary documentation/information with your application and respond to any requests by our processing team as promptly as possible.

Will I receive a refund if my Training Provider application is unsuccessful?

If your application is unsuccessful, we will refund the Training Provider plan fee. However, please note that there is also an application fee (which will be outlined at the time of application) which is non-refundable.

What is IICT’s stance on plagiarism/copyright?

Plagiarism is presenting someone else’s work or ideas as your own, with or without consent, and incorporating it into your work without full acknowledgement. Plagiarism and/or copyright infringement is against IICT’s code of ethics and will not be tolerated. When you submit your course to us for review, please note, the content may be spot checked for plagiarism.

What if my documents are not in English?

We require all documents to be officially translated into English for submission. Kindly note, we will not be able to proceed with your application until all documents are submitted in English.

IICT Training Training Providers – Portal

How do I log into my Training Provider Portal?

If you submitted your original Training Provider application after October 2021, please log in to your Training Provider Portal here, using the same email and password created upon application. If you have forgotten or need to reset your password, simply select ‘Forgot Password’ and follow the prompts to create a new one.

If you submitted your original Training Provider application before October 2021, please click here and log in according to your Training Provider plan.

Please contact atpsupport@myiict.com should you have any questions or require further assistance.

Where can I download my IICT Training Provider certificate and payment receipts?

If you submitted your original Training Provider application after October 2021, please log in to your Training Provider Portal here to download your Training Provider certificate and payment receipts.

If you submitted your original Training Provider application before October 2021, please contact atpsupport@myiict.com to request your documents.

Where can I access my IICT Training Provider downloadable resources, such as seals and logos and promotional materials?

If you submitted your original Training Provider application after October 2021, please log in to your Training Provider Portal here to download your resources and promotion materials.

If you submitted your original Training Provider application before October 2021, please click here and log in according to your Training Provider plan and select from the list of items.

How do I update my payment details?

If you submitted your original Training Provider application after October 2021, please log in to your Training Provider Portal here. Under ‘My Subscription’, select the blue ‘Update Payment Details’ button and follow the prompts to successfully update and save your new payment details.

If you submitted your original Training Provider application before October 2021, please contact atpsupport@myiict.com for assistance.

Why have I been charged an International Transaction Fee?

When making a payment to IICT, your bank might tack on a small international transaction fee. Not all banks do this – but if yours does, it’ll likely show up on your statement as “IICT”. No worries though — your payment’s all good on our end, and you’re still all set with us!

What is a Modality?

A modality refers to the method or mode in which something is done. In the context of complementary therapies, a modality refers to a method or type of therapy. For instance, Life Coaching, Hypnotherapy and Massage are all different methods of delivering therapy and are therefore referred to as ‘modalities’.

What is an IICT Approved Modality?

An IICT Approved Modality is a modality that has been assessed and approved by our insurance partners and is eligible for professional membership and insurance cover.

If the modality I teach isn’t on the IICT Approved Modalities list, can I apply to have it listed?

Adding a modality to the IICT Approved Modalities list is a benefit reserved for IICT Training Providers. To apply to become a Training Provider and register a new modality, please click HERE to request application guide. If you’re already a Training Provider and would like to apply for a new modality please contact atpsupport@myiict.com

If the modality I practice isn’t on the IICT Approved Modalities list, can I apply to have it listed?

Adding a modality to the IICT Approved Modalities list is a benefit reserved for IICT Training Providers. Therefore, the trainer or creator of the modality must apply to become an IICT Training Provider to have it added. To find out more, please click here.

Why have I been charged an International Transaction Fee?

When making a payment to IICT, your bank might tack on a small international transaction fee. Not all banks do this – but if yours does, it’ll likely show up on your statement as “IICT”. No worries though — your payment’s all good on our end, and you’re still all set with us!

Who can be part of the IICT Referral Program?

The IICT Referral Program is available to current IICT Members (Student, Full and Premier) and IICT Training Providers. If you are a Training Provider wanting to access the IICT Referral Program, please contact atpsupport@myiict.com for assistance.

How does the IICT Referral Program work?

Share your unique referral link or code with other complementary therapists, inviting them to apply for IICT Membership. When they apply for practitioner membership (Full or Premier) using your referral link or code, they will receive a discount on their first year of membership. Once their membership is approved, you will receive email notice of your referral rewards and instructions on how to redeem. Kindly note, referral rewards are only provided for new, successful membership applications that have used your unique referral link or code at the time of application.

Can I apply more than one discount code to my new membership application?

If you are an IICT Member, log into your IICT Members Portal and click on Referral Program.   If you are an IICT Training Provider, log into your IICT Training Provider Portal and click on Referral Program. If you don’t have access to this Portal, please contact atpsupport@myiict.com for assistance.

How can I share my referral link/code with others?

You can easily share your referral link/code via email, social media, SMS, messaging services etc.

Why should I refer IICT?

Who can I refer?

You can refer anyone who is qualified to practice any of IICT’s approved modalities, provided they are not already an IICT Member.

Can I refer more than one person?

Yes! The more people you successfully refer, the more chances you have to earn.

I’ve referred practitioners to IICT in the past, can I receive a referral reward for these?

No, referral rewards are only applicable to new membership applications that use your unique referral link or code. Referrals cannot be applied or back dated after membership applications have been submitted.

My friend forgot to use my referral link/code. Can we apply it afterwards?

No, if they forget to use your unique referral link/code at the time of application, you will not qualify for the referral reward nor will they receive the discount. Referrals cannot be applied or back dated after membership applications have been submitted.

How will I know that my referral has been successful?

You will receive a confirmation email to advise when a referral has been successful. You can keep track of all your referrals via your IICT Portal > Referral Program > My Referrals.

How do I redeem my rewards?

When you’re ready to redeem, log in to your IICT Portal > Referral Program > Issue Pending Rewards. You will then be emailed a redemption link. If you have multiple referrals, you can accrue your rewards and redeem them all together.

How can I use my rewards? Can I get reward amounts directly deposited to my bank account or applied to my renewal fee?

Your referral rewards can only be redeemed as gift cards. Rewards cannot be redeemed as cash or applied to your renewal fee.

Can I keep referring and receiving rewards if I cancel my IICT Membership or Training Provider subscription?

You can always recommend IICT to others, however, if you cancel or fail to renew your IICT Membership or Training Provider subscription, your unique referral link will become inactive and you will no longer receive referral rewards. Cancellation or failure to renew will forfeit all unclaimed rewards.

Is the IICT Referral Program available in my country?

The IICT Referral Program is currently available for Members and Training Providers residing in Australia, New Zealand, Canada, United States, Europe (EEA) and the United Kingdom. Unfortunately, it is not available in South Africa.

I am both an IICT Training Provider and an IICT Member. Which do I use to join the IICT Referral Program?

If you are a current IICT Training Provider and also an IICT Member, please share the referral link and code in your Training Provider portal and not those in your Membership Portal.