Questions?

Why choose IICT?

IICT is a leading international professional membership body for complementary therapists across 35+ countries. We offer membership for 1,100+ modalities and have negotiated with insurance partners to secure competitively priced insurance rates for our members. You can get all your complementary therapy modalities covered in one membership, and in one insurance policy, saving you time and money. So, whether you are new to the industry and have one modality, or you are an experienced therapist with multiple modalities, we’ve got you covered. Discover the full range of IICT Member benefits here.

How do I become a member of IICT?

Apply for membership by completing the online application form. You can join as a student or as a qualified practitioner. Once you’ve chosen your membership level, you’ll need to fill in a few details, select your modalities and then proceed to the payment. Your application will be approved instantly! Get started by choosing your plan here.

What is the difference between membership and insurance?

Membership and insurance are two separate products. Insurance is not included in your IICT Membership fee, and you must have an active IICT Membership to gain access to the competitive insurance rates available with our partners. Membership provides professional recognition and credibility, including support and resources to grow your complementary therapy practice. IICT Membership grants access to exclusive insurance rates and guarantees cover for all your approved modalities with our insurance partners. Insurance with our trusted partners provides professional indemnity and public and products liability insurance for all approved modalities listed on your IICT Membership.

Can I purchase membership without insurance?

Yes, however it is a condition of membership that you obtain insurance within 3 months of joining IICT if you’re not already insured.

Which membership should I choose?

You can choose the membership that best suits your needs.

Students

Student Membership is for individuals currently enrolled in training and not yet qualified to practice any modalities.

• Student Membership includes up to 2 student modalities.

Practitioners

Full and Premier Memberships are for practitioners who are qualified in at least one modality.

• Full Membership includes up to 3 modalities.
• Premier Membership includes up to 10 modalities.

You can compare all membership options and their benefits here.

How long does it take for my IICT Membership to be approved?

Once you submit your payment, your application will be approved instantly! You will then be sent a welcome email so keep an eye on your inbox.

Am I required to obtain Continued Professional Development (CPD) training points to maintain my membership?

No. Whilst we advise that you stay up to date with the latest industry standards for your modality, we do not require evidence of ongoing CPD to maintain your membership.

Do I need a current First Aid Certificate to obtain or maintain my IICT Membership?

While a current First Aid Certificate is not required for membership purposes, IICT encourages all practitioners to be adequately equipped to administer first aid in the case of an adverse event and to comply with all national and state laws. The National Code of Conduct for Healthcare Workers, which applies to both registered and unregistered practitioners across various Australian states and territories, requires that healthcare workers act competently and professionally, which includes the responsibility to maintain a safe environment for clients. Many states and territories may have additional specific first-aid training requirements for certain practitioners. For more information on specific first-aid obligations in your area, please refer to your local or state government website or consult the relevant documentation.

Please be advised: certain modalities, such as Colon Hydrotherapy, will require an up to date First Aid Certificate at the time of application. It is then the responsibility of the practitioner to maintain this.

Is there a minimum age requirement to join IICT?

Yes, you must be at least 18 years old at the time of application.

Can I apply with an international qualification?

Yes. We accept international qualifications provided they meet our minimum training requirements.

Will my qualification be approved for IICT Membership?

Our minimum training/qualification requirements vary depending on the modality you are applying for. The minimum training requirements for each modality are set in accordance with the latest industry standards and will be specified at the time of application. Your training must meet these to be approved for membership and insurance. If you are considering taking a course and are unsure if it meets our minimum training requirements, you can contact us.

Does IICT approve qualifications from online courses?

Sometimes. Whilst we understand the changing nature of online learning, and pre-recorded online studies can be convenient, there are some modalities which will always require face-to-face training. Live synchronous training can be a great substitute for face-to-face training; however, we recommend speaking with our friendly Member Services Team to ensure the course you are undertaking meets our mode of delivery and minimum training requirements. The mode of delivery and minimum training requirements for each modality will also be specified at the time of application.

Is there a fee to add another modality to my membership?

Provided you have not reached your modality limit for your membership level, there is no charge for additional modalities. Full Membership includes up to 3 modalities. Premier Membership includes up to 10 modalities. If you were to exceed your current modality limit, you will be required to upgrade your membership.

I have not completed a course with an IICT Training Provider. Can I still apply?

Yes, as long as the course meets our minimum training requirements. Minimum training requirements will be specified at the time of application; however, if we are unfamiliar with the provider, our team may request further details about the course to assist with their review. Completing an approved course with an IICT Training Provider ensures you will be eligible for IICT Membership.

Can I include my business partner or employees on my membership?

No, IICT Membership is for individuals only, and each person needs to apply separately.

Which countries is IICT Membership available in?

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States of America.

If your country of residence is not listed above, unfortunately, we are unable to offer you IICT Membership at this time.

Can I keep my membership if I relocate to another country?

Yes, provided that we offer membership in your new country of residence. Please contact our friendly team to assist you with this process. You will need to contact your insurance provider directly to discuss the implications to your policy that may arise with a change in your country of residence.

What is my Scope of Practice?

The scope of practice for your approved modalities includes all skills and techniques taught within the training of your supplied qualification(s) for said modalities. If you require further clarification on your scope of practice, please contact your training provider directly. Kindly note, our Member Services Team will advise you if a particular aspect of your training is unable to be covered for membership and insurance purposes.

Where can I find my membership certificate, tax invoice, and IICT seals and logos?

The IICT Members Portal contains all of your membership documents and downloadable resources. Your membership certificate and IICT seals and logos can be found under My Membership > Downloads/Resources. Your tax invoices can be found under My Membership > Details.

Where can I find my member benefits?

Log in to the IICT Members Portal to access your benefits.

How do I update my payment details?

Log in to the IICT Member Portal to update your payment details. You will receive a confirmation email once your payment details have been updated successfully.

How can I cancel my membership?

If you wish to cancel, please log in to the IICT Members Portal and click on My Membership > Details > Cancel Membership.

Is IICT a government accredited regulatory body?

No, IICT is a self-regulated professional membership body and is not affiliated with any government regulatory bodies.

Does IICT offer health fund provider numbers?

No, as IICT is not a government-regulated association, we are unable to offer health fund provider numbers to our members. The majority of the modalities we approve for membership and insurance do not qualify for private health fund rebates due to their complementary and alternative nature. As such, this service is rarely applicable to our members. If your modalities are eligible for private health fund rebates and you would like a health fund provider number, you will need to seek membership with a government-regulated association.

Why have I been charged an International Transaction Fee?

When making a payment to IICT, your bank might tack on a small international transaction fee. Not all banks do this – but if yours does, it’ll likely show up on your statement as “IICT”. No worries though — your payment’s all good on our end, and you’re still all set with us!

How do I add another qualification to my membership?

Log in to the IICT Member Portal, click on Update Modalities, and follow the prompts to select the new modality you’d like to add. You’ll need to review the minimum training requirements and agree that your training meets these. Our team will be in contact via email once they’ve been successfully added.

What is the difference between membership and insurance?

IICT Membership provides you professional recognition and credibility for your complementary therapy practice. IICT Membership grants you access to exclusive rates with our insurance partners. Insurance is a separate product to membership and is not included in your membership fee. Insurance provides protection from claims a client may make against you.

Is IICT an insurance broker?

No, IICT is a professional membership body, not an insurance broker. IICT has partnered with insurance brokers to provide exclusive policy rates to our members. Although IICT Membership provides access to insurance, membership and insurance are two separate products.

Can I choose my own insurance provider?

Yes, as long as you obtain professional indemnity insurance within 3 months of becoming an approved member. We don’t mind who you’re insured with, we just want to ensure you are covered.

Can I purchase insurance with IICT’s partners without IICT Membership?

No, you must have an active IICT Membership to purchase insurance with our recommended partners in Australia, New Zealand, Canada, the United States, the United Kingdom and Europe. Your membership must remain current for your insurance policy to be active.

How do I find out if my insurance is current?

Please contact your insurance broker directly.

Where can I find my insurance documents and tax invoice?

Please contact your insurance broker directly.

Why have I been charged an International Transaction Fee?

When making a payment to IICT, your bank might tack on a small international transaction fee. Not all banks do this – but if yours does, it’ll likely show up on your statement as “IICT”. No worries though — your payment’s all good on our end, and you’re still all set with us!

How do I renew my IICT Membership?

All IICT Memberships are on an automatic renewal plan, whereby your membership fee will be automatically deducted from your nominated card each year. If you allowed your membership to lapse or if you need to update your payment details, you can log in to your Members Portal and renew/update your details there. Your insurance renewal is separate from your IICT Membership renewal. Please refer to “How do I renew my insurance” for this information. If you need help with your renewal, contact our team here.

Can I opt out of the automatic renewal plan?

No, this is the only payment method we have available for IICT Membership. All payment details are processed with secure payment gateway, Stripe. If you have any questions about the automatic renewal process, please contact our team on support@myiict.com or +61 2 5629 7777 and they will happily provide you further information.

Why have I been charged an International Transaction Fee?

When making a payment to IICT, your bank might tack on a small international transaction fee. Not all banks do this – but if yours does, it’ll likely show up on your statement as “IICT”. No worries though — your payment’s all good on our end, and you’re still all set with us!

Why become an IICT Training Provider?

Becoming IICT Training Provider gives you credibility and professional recognition for your practitioner level courses. When your students graduate, they will automatically be eligible for IICT professional membership and insurance with our recommended partners.

Who can apply to become an IICT Training Provider?

Sole traders, businesses and schools who teach students to become practitioners in a complementary therapy can apply to become an IICT Training Provider.

Do I need to be an IICT Member to become a Training Provider?

No. IICT Membership is not necessary, however you are required to have public liability and professional indemnity insurance to apply to become a Training Provider. As such, you may wish to become an IICT Member to access the exclusive insurance rates with our partners. IICT Training Providers also receive an ongoing 50% discount on membership fees while their Training Provider subscription remains current.

What’s the difference between being a Member and being a Training Provider?

They are two separate products:

• IICT Membership offers professional recognition for individual students and graduates.
• Being an IICT Training Provider offers professional recognition for businesses or schools who teach practitioner level courses in complementary therapies.

What qualifications do I need to become a Training Provider?

1. You must be fully qualified as a practitioner in the modality(s) you are teaching. Your qualifications must meet or surpass IICT’s minimum training requirements.
2. You need to have been working with clients in the modality(s) you are teaching for a minimum of three years*.

You will be required to upload copies of your qualifications as part of your application, and we recommend uploading a copy of your CV in addition to your qualifications, so our team can review your relevant work history and continuing education. *Please be advised, minimum training and teaching requirements vary depending on the modality and may be higher than the requirements mentioned above. Please contact atpsupport@myiict.com to find out more.

Do I need a Training and Assessment / Education qualification to become a Training Provider?

No. While we encourage you to upload a copy of your Teaching or Education qualification (Training & Assessment, Diploma of Education, etc) if you have one, it is not a mandatory requirement for Training Providers.

What components must be included in my training?

All courses must include the following components: scope of practice, contraindications, and client management. Scope of practice is what you are educated, competent and authorised to perform as a complementary therapy professional. It includes the roles, responsibilities, functions, activities, and decision-making capacity of a practitioner. In some cases scope of practice is set by professional standards and legislation. Client management should include, but is not limited to, pre-screening clients, how and when to refer a client to a qualified healthcare professional, duty of care and professional boundaries and ethics.

What does IICT recognise as a new modality?

A new modality is a complementary therapy that is not currently listed on our approved modalities list. A new modality is a course that teaches new complementary therapy technique(s) and is not a combination of different techniques from existing modalities on our approved modalities list. This could be a therapeutic method or technique you have pioneered yourself, or one that someone else has pioneered that you are qualified in and have consent to teach to others. If you are unsure as to whether your course qualifies as a new modality, please contact atpsupport@myiict.com

I’m not an IICT Training Provider, but I’ve created my own modality. Can I have this registered with IICT?

No, registering a new modality is a benefit reserved for IICT Training Providers only. If you have created your own modality or are teaching one that is not currently listed on our approved modalities list and would like to have this registered, you will need to apply to become an IICT Training Provider. Learn more about Training Providership and how to apply here.

How do I register additional courses (Modalities) for approval?

If you are an IICT Training Provider and submitted your original application after October 2021, please log in to the Training Provider Portal, select ‘+ Add Existing/New Modality’ button and follow the prompts to submit your application.

If you are an IICT Training Provider and submitted your original application before October 2021, please contact atpsupport@myiict.com.

If you have created an advanced level of a course that is already IICT-approved, please contact atpsupport@myiict.com to find out how to submit your course.

Will I receive a refund if my Modality application is unsuccessful?

Additional modality applications (that are not included in your Training Provider plan), will incur a one-time application fee. Please note that this is fee is non-refundable, even if your application is unsuccessful.

Will all of my courses be approved internationally?

IICT Membership is recognised in 35+ countries worldwide; however, international modality recognition is subject to the approval of regional insurance partners, regulation of ‘protected titles’ (see below), and regional/state training requirements. It is your responsibility to be aware of any License(s), Registration(s), and regional/state training requirements in the countries/regions in which you are teaching courses. Below is a list of all countries that IICT currently operates in: UK and Europe: United Kingdom, Ireland, Germany, France, Spain, Portugal, Denmark, Gibraltar, Iceland, Belgium, Luxembourg, Greece,Sweden, Channel Islands, Norway, Estonia, Austria, Malta, Isle of Man, Netherlands, Italy, Poland, Bulgaria, Czechia, Cyprus, Lithuania, Croatia, Romania, Slovenia, Hungary, Slovakia, Finland South Africa (covered under the EU/UK insurer) Oceania: Australia, New Zealand United States If you are registering a New Modality and you are teaching this modality/course in the United States, kindly note our United States insurer is not currently accepting New Modality applications. For more information, please contact our Training Provider Services team on atpsupport@myiict.com Canada In Canada, there are two modality categories – approved and pre-approved:

• An ‘approved‘ modality has already been approved by our insurance broker, BMS Canada (BMS). Your graduates can apply for insurance through BMS Canada (BMS), once their IICT Membership has been approved. Please note that underwriting criteria applies.
• A ‘pre-approved‘ modality will require further review by our insurance broker, BMS Canada (BMS). Once the first practitioner applies for insurance, the modality will move through the final review process, which can take up to three weeks once all required information has been received from the applicant. Please note that underwriting criteria applies.

What if a modality is not approved in a specific region?

If the modality your course is recognised under is not approved by our insurance partners in a specific region, you can still teach your course, however, your students/graduates will not qualify for IICT Membership or insurance with our partners for the modality in that region.

What is a protected title, and does it impact me?

By law, there are specific titles which are referred to as ‘protected titles’. This means that only those people who are registered or endorsed in a particular profession can use the titles associated with that profession. This may require the practitioner to obtain Licensing and or Registrations required by a regulatory authority. Protected titles can include but are not limited to complementary therapy professions such as: Traditional Chinese Medicine, Acupuncture, Naturopathy, Kinesiology, Homeopathy, Herbal Medicine, Massage, Art Therapy, Dietician, Psychotherapy, and Counselling. For practitioners who do not possess the required registration or endorsements for a ‘protected title’ profession, using particular symbols, words or descriptions which allude to this may be illegal. In Australia, this is referred to as ‘holding out.’ Protected titles vary by country, and in some cases by state. For example, each state in Canada and the United States have their own specific occupational regulations. HERE is a list of protected titles in Australia. If you have further questions, please contact AHPRA. As part of your IICT Training Provider approval, you confirm that you are aware of any Licenses and/or Registrations required by law in the regions where you are teaching your courses. You must obtain, maintain, and ensure that every person employed or engaged by you to facilitate the provision of services/approved-modalities/ holds all valid License(s) and/or Registration(s) required by any regulatory authority within the region or territory in which you/they practice and completes, as required by any regulations, such course(s) of Continuing Professional Development (CPD) as are required for the renewal and continued validity of such License(s) and Registration(s).

What is Scope of Practice?

Scope of practice is what a graduate is educated, competent and authorised to perform as a complementary therapy professional. It includes the roles, responsibilities, functions, activities, and decision-making capacity of a practitioner. The scope of practice of the course you are teaching includes all skills and techniques taught within the training. In some cases, scope of practice is set by professional standards and legislation.

What course level does IICT recognise for professional membership and insurance?

IICT recognises practitioner level courses only. IICT does not recognise short courses, continuing education or self/personal development courses. For professional membership and access to insurance, courses must be a practitioner level whereby the student graduates as a qualified practitioner to work directly with clients. All courses must meet our minimum training requirements, which vary depending on the modality. Please contact atpsupport@myiict.com for further information.

Does IICT require or recognise Continuing Education or Professional Development courses?

No. IICT does not recognise continuing professional development or education (CPD/CPE) courses. As we do not require our members to complete CPD/CPE points to maintain their membership and insurance, we do not review or approve these courses.

Does IICT differentiate between course levels such as Practitioner, Master and Teacher?

No. IICT only approves modalities at practitioner level, therefore we do not differentiate between practitioner, master or teacher for membership and insurance purposes. As long as your course meets our minimum training requirements, then graduates will be eligible for professional membership and gain access to insurance for that modality. Any training completed above and beyond practitioner level would be included on their membership under this modality, as long as they are practicing within the scope of their training.

I’ve made some changes to my course that has already been approved. Do I need to notify IICT?

Yes. As part of the IICT Terms and Conditions, it is the Training Provider’s duty to inform IICT of any changes you make to your business, course or modalities. If you submitted your original Training Provider application after October 2021, please log in to the Training Provider Portal here to submit your course changes for review. If you submitted your Training Provider application before October 2021, please contact atpsupport@myiict.com for further assistance. Once course changes have been submitted, the edited modality will display as Pending while our team conduct their review. The Training Provider Services team will then contact you via email with an outcome.

I have changed my business/school name, how do I update this with IICT?

If you submitted your original Training Provider application after October 2021, please log in to the Training Provider Portal here to edit the school or Business Name and upload evidence of this change. The IICT Training Provider Services team will be notified of your request and will be in touch via email with an outcome. If you submitted your Training Provider application before October 2021, please contact atpsupport@myiict.com for further assistance.

I have sold my business/school, will my IICT Training Provider subscription transfer to the new owners?

If you have sold your business/school, your IICT Training Provider subscription does not transfer to the new owners. The current Training Provider subscription will be cancelled, and the new owners will be required to submit a separate Training Provider application for approval.

How do I renew my Training Provider subscription?

All IICT Training Provider plans are automatically renewed each year, whereby your fee will be automatically deducted from the nominated card on file. Should you wish to update your payment details, please call +61 2 5629 7777 (Monday to Friday, 10am – 4pm NSW, Australia) or email atpsupport@myiict.com.

Will IICT notify me when my Training Provider renewal is due?

Yes. Training Providers are notified via email 14 days before the automatic renewal occurs.

How can I pause or cancel my Training Provider subscription?

It is not possible to pause subscriptions, however, if you no longer wish to be an IICT Training Provider and would like to cancel, please contact our friendly Training Provider Services team on +61 2 5629 7777 (option #3) Monday to Friday, 10am – 4pm NSW Australia.

My Training Provider subscription is expired/cancelled, how can I renew it?

If you submitted your original Training Provider application after October 2021, please log in to the Training Provider Portal here and follow the prompts to renew your Training Provider subscription.* If you submitted your Training Provider application before October 2021, please contact atpsupport@myiict.com for further assistance. * If your Training Provider subscription has been expired for less than 1 year (365 days), it will be reinstated as soon as you process payment. If your Training Provider subscription has been expired for more than 1 year (365 days), you will be prompted to resubmit your details for review. Our team will then contact you via email with an outcome.

Do I need insurance to apply to become a Training Provider?

Yes. Training Providers are required to have public liability and professional indemnity insurance which must list the modalities you are covered to practice and/or teach. This policy can be with IICT’s insurance partners or another insurance provider of your choosing. If you would like to access exclusive insurance rates with our insurance partners, you will need to apply for IICT Membership.

Do I need to have insurance with IICT’s recommended insurance partner to apply to become an IICT Training Provider?

Training Providers are required to have Public Liability and Professional Indemnity insurance which must list the modalities they are covered to practice and/or teach. This policy can be with IICT’s insurance partner or another insurance provider of your choosing. If you would like to access exclusive insurance rates with our recommended partners, you will need to apply for IICT Membership.

Is IICT a government accredited regulatory body?

No, IICT is a self-regulated professional membership body. We are not affiliated with any government regulatory bodies or professional regulatory authorities. Qualifications are not reviewed against a government regulated qualification scheme framework and do not provide ‘national recognition’.

When can I use the term Diploma?

Contact the regulatory body in your country to see if you can legitimately describe your course as a ‘Diploma’.

IICT Training Providers – Application

What is the best Training Provider plan for me?

This will depend on your business and budgetary needs. The main difference between the Pioneer and Premier Training Provider plans are the number of included modality applications and whether your graduates receive a discount for their first year of IICT Membership. To learn more about the different plans, click here or contact atpsupport@myiict.com.

How do I know if my course meets IICT’s training requirements?

As the minimum training requirements vary depending on the modality, please contact atpsupport@myiict.com prior to applying, for further information to ensure your course meets the necessary requirements. Please note – for your application to be successful, your course must meet or exceed IICT’s minimum training requirements.

What information do I need to submit with my Training Provider application?

Please click here to request an application guide for details and instructions. You will be required to submit the following information/documents with your Training Provider application:

• Any relevant qualification(s) of founder/instructor as they relate to the modality(s) you are teaching. You must be fully qualified in the modality(s) you are teaching for a minimum of three years depending on the modality*, and your qualification(s) must meet or surpass IICT’s minimum training requirements. In addition to your qualifications, you can also upload a copy of your CV to support your application
• Teaching qualifications such as Training and Assessment, Diploma of Education, or similar (optional)
• Two formal letters of reference from students, clients, or peers testifying to your expertise. References must include the following information: person’s full legal name, phone number or email address, and a statement about your expertise as it relates to the modality(s) you are applying for. Facebook/Google reviews and testimonials will not be accepted
• Driver’s license or official photo identification
• Client/student consent and intake form(s)
• A detailed outline of your course curriculum including core components, number of hours, assessments, and mode of delivery. You may also like to include your school prospectus
• Training manual(s). All Training Manuals must include the following components: Scope of Practice, Client Management and Contraindications. An NDA is available upon request
• Sample certificate issued to graduates (one per modality). Must include: name of business/school, student’s legal name, name of modality, duration of course/# of hours, date and year, instructor/director/principal signature
• Insurance certificate of currency/proof of insurance, which must list the modalities you are covered to practice and/or teach
• Certificate of business operations/registration from the government (if applicable)
• Refund policy for your course(s). It is your responsibility to ensure your policy is compliant with national and/or state law
• Complaint/Grievance policy. A grievance procedure is a means of dispute resolution to address complaints by employees, suppliers, and customers. Your policy must include the provision for the engagement of an external mediator in the event an issue cannot be resolved internally
• Copies of any correspondence/licenses from the governing body or copyright owner of a modality to prove you are authorised to teach that modality (if applicable)
• Company logo in JPEG or PNG format
• Information relating to your course such as course hours, prerequisite requirements, mode-of-delivery, assessments, and provisions for risk mitigation. If you are registering a new modality, you will need to provide a description of the modality and a detailed treatment description>Any additional documents that might be relevant to your application (i.e. First-Aid certificate, working with children check, etc…)

* Please be advised, minimum training and teaching requirements vary depending on the modality and may be higher than the requirements mentioned above. Please contact atpsupport@myiict.com to find out more.

How can I submit my training manual if my course is delivered online?

If you deliver your course via an online education platform (i.e. podia, thinkific, teachable, etc), you will be required to provide access to the platform in the designated comment box in your Training Provider application. Please provide all necessary log in details so our team can appropriately review your course content. A non-disclosure agreement (NDA) is available upon request.

What Modality do I register my course under?

If you are teaching a modality that is listed on our approved modalities list, you will be required to register your course under the corresponding modality. If you are unsure which modality your course falls under, please contact our Training Provider Services team on atpsupport@myiict.com

How long will it take for my Training Provider or Modality application to be processed?

Once you’ve submitted payment, your application will join the processing queue. When you reach the top of the queue, our team will begin processing your application. On average, processing takes up to 12 weeks but may vary, and begins when your application reaches the top of the queue, and not from the date of payment. Our team will contact you via email within this time frame, either advising of your approval or requesting further information. To avoid processing delays, please make sure you provide all necessary documentation/information with your application and respond to any requests by our processing team as promptly as possible.

Will I receive a refund if my Training Provider application is unsuccessful?

If your application is unsuccessful, we will refund the Training Provider plan fee. However, please note that there is also an application fee (which will be outlined at the time of application) which is non-refundable.

What is IICT’s stance on plagiarism/copyright?

Plagiarism is presenting someone else’s work or ideas as your own, with or without consent, and incorporating it into your work without full acknowledgement. Plagiarism and/or copyright infringement is against IICT’s code of ethics and will not be tolerated. When you submit your course to us for review, please note, the content may be spot checked for plagiarism.

What if my documents are not in English?

We require all documents to be officially translated into English for submission. Kindly note, we will not be able to proceed with your application until all documents are submitted in English.

IICT Training Training Providers – Portal

How do I log into my Training Provider Portal?

If you submitted your original Training Provider application after October 2021, please log in to your Training Provider Portal here, using the same email and password created upon application. If you have forgotten or need to reset your password, simply select ‘Forgot Password’ and follow the prompts to create a new one.

If you submitted your original Training Provider application before October 2021, please click here and log in according to your Training Provider plan.

Please contact atpsupport@myiict.com should you have any questions or require further assistance.

Where can I download my IICT Training Provider certificate and payment receipts?

If you submitted your original Training Provider application after October 2021, please log in to your Training Provider Portal here to download your Training Provider certificate and payment receipts.

If you submitted your original Training Provider application before October 2021, please contact atpsupport@myiict.com to request your documents.

Where can I access my IICT Training Provider downloadable resources, such as seals and logos and promotional materials?

If you submitted your original Training Provider application after October 2021, please log in to your Training Provider Portal here to download your resources and promotion materials.

If you submitted your original Training Provider application before October 2021, please click here and log in according to your Training Provider plan and select from the list of items.

How do I update my payment details?

If you submitted your original Training Provider application after October 2021, please log in to your Training Provider Portal here. Under ‘My Subscription’, select the blue ‘Update Payment Details’ button and follow the prompts to successfully update and save your new payment details.

If you submitted your original Training Provider application before October 2021, please contact atpsupport@myiict.com for assistance.

Why have I been charged an International Transaction Fee?

When making a payment to IICT, your bank might tack on a small international transaction fee. Not all banks do this – but if yours does, it’ll likely show up on your statement as “IICT”. No worries though — your payment’s all good on our end, and you’re still all set with us!

What is a Modality?

A modality refers to the method or mode in which something is done. In the context of complementary therapies, a modality refers to a method or type of therapy. For instance, Life Coaching, Hypnotherapy and Massage are all different methods of delivering therapy and are therefore referred to as ‘modalities’.

What is an IICT Approved Modality?

An IICT Approved Modality is a modality that has been assessed and approved by our insurance partners and is eligible for professional membership and insurance cover.

If the modality I teach isn’t on the IICT Approved Modalities list, can I apply to have it listed?

Adding a modality to the IICT Approved Modalities list is a benefit reserved for IICT Training Providers. To apply to become a Training Provider and register a new modality, please click HERE to request application guide. If you’re already a Training Provider and would like to apply for a new modality please contact atpsupport@myiict.com

If the modality I practice isn’t on the IICT Approved Modalities list, can I apply to have it listed?

Adding a modality to the IICT Approved Modalities list is a benefit reserved for IICT Training Providers. Therefore, the trainer or creator of the modality must apply to become an IICT Training Provider to have it added. To find out more, please click here.

Why have I been charged an International Transaction Fee?

When making a payment to IICT, your bank might tack on a small international transaction fee. Not all banks do this – but if yours does, it’ll likely show up on your statement as “IICT”. No worries though — your payment’s all good on our end, and you’re still all set with us!

Who can be part of the IICT Referral Program?

The IICT Referral Program is available to current IICT Members; Full and Premier.

How does the IICT Referral Program work?

Share your unique referral link or code with other complementary therapists, inviting them to apply for IICT Membership. When they apply for practitioner membership (Full or Premier) using your referral link or code, they will receive a discount on their first year of membership. Once their membership is approved, you will receive email notice of your referral rewards and instructions on how to redeem. Kindly note, referral rewards are only provided for new, successful membership applications that have used your unique referral link or code at the time of application.

Can I apply more than one discount code to my new membership application?

If you are an IICT Member, log into your IICT Members Portal here and click on Referral Program.

How can I share my referral link/code with others?

You can easily share your referral link/code via email, social media, SMS, messaging services etc.

Why should I refer IICT?

Who can I refer?

You can refer anyone who is qualified to practice any of IICT’s approved modalities, provided they are not already an IICT Member.

Can I refer more than one person?

Yes! The more people you successfully refer, the more chances you have to earn.

I’ve referred practitioners to IICT in the past, can I receive a referral reward for these?

No, referral rewards are only applicable to new membership applications that use your unique referral link or code. Referrals cannot be applied or back dated after membership applications have been submitted.

My friend forgot to use my referral link/code. Can we apply it afterwards?

No, if they forget to use your unique referral link/code at the time of application, you will not qualify for the referral reward nor will they receive the discount. Referrals cannot be applied or back dated after membership applications have been submitted.

How will I know that my referral has been successful?

You will receive a confirmation email to advise when a referral has been successful. You can keep track of all your referrals via your IICT Portal > Referral Program > My Referrals.

How do I redeem my rewards?

When you’re ready to redeem, log in to your IICT Portal > Referral Program > Issue Pending Rewards. You will then be emailed a redemption link. If you have multiple referrals, you can accrue your rewards and redeem them all together.

How can I use my rewards? Can I get reward amounts directly deposited to my bank account or applied to my renewal fee?

Your referral rewards can only be redeemed as gift cards. Rewards cannot be redeemed as cash or applied to your renewal fee.

Can I keep referring and receiving rewards if I cancel my IICT Membership or Training Provider subscription?

You can always recommend IICT to others, however, if you cancel or fail to renew your IICT Membership or Training Provider subscription, your unique referral link will become inactive and you will no longer receive referral rewards. Cancellation or failure to renew will forfeit all unclaimed rewards.

Is the IICT Referral Program available in my country?

The IICT Referral Program is currently available for Members and Training Providers residing in Australia, New Zealand, Canada, United States, Europe (EEA) and the United Kingdom. Unfortunately, it is not available in South Africa.

I am both an IICT Training Provider and an IICT Member. Which do I use to join the IICT Referral Program?

If you are a current IICT Training Provider and also an IICT Member, please share the referral link and code in your Training Provider portal and not those in your Membership Portal.